Aboriginal Liaison Officer

Employment Type: Permanent Full Time
Position Classification: Aboriginal Health Worker
Remuneration: $60,398 - $87,301 per annum
Hours Per Week: 38
Requisition ID: REQ447922
Location: Auburn Hospital
Where you'll be working
Western Sydney Local Health District (WSLHD) is responsible for providing primary and secondary health care for people living in the Auburn, Blacktown, and The Hills Shire, Holroyd and Parramatta Local Government Areas (LGAs) and tertiary care to residents of the Greater Western Region. We are committed to our vision of 'better health services for the people of western Sydney and beyond' and to the delivery of health care or related services in line with our core values of collaboration, openness, respect and empowerment.
What you'll be doing
The purpose of the Aboriginal Liaison and Support Officer role is to support patients identifying as Aboriginal and/or Torres Strait Islander and their families/carers whilst receiving care at Auburn Hospital. This is a non-clinical role in the clinical environment. The role will provide support, advocacy, referral and liaison whilst clients are receiving care in hospital and assist in the discharge process, including appropriate advocacy for elements of continuity of care such as referral through the Aboriginal Chronic Disease Management Program, and the discharge planning pathway.
The role will also assist in developing links with local Aboriginal and/or Torres Strait Islander communities/community organisations and support Auburn Hospital in developing programs and projects to meet the National Safety and Quality Health Service Standards (Aboriginal specific actions).
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
This is an Aboriginal and / or Torres Strait Islander Identified position. Please see essential criteria. An applicant's race is a genuine occupational qualification for this role and is authorised under Section 14(d) of the Anti-Discrimination Act 1977, NSW. Please include some information about your Aboriginal Australian / Torres Strait Islander identity in the cover letter of your application. If offered an interview you can expand on this information at the interview itself in response to questions from an Aboriginal panel member.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit: Aboriginal and/or Torres Strait Islander people are encouraged to apply.
Benefits of working for Western Sydney Local Health District:

• Paid Allocated Day Off (ADO) every month, in addition to your annual leave (For full time staff)
• Salary Packaging - lowers your taxable income and increases your take-home pay. (Applicable for eligible employees)
• Meal entertainment lowers your taxable income and increases your take-home pay. (Applicable for eligible employees)
• Employee Assistance Program (EAP) professional counselling and coaching service that offers confidential, short-term support for work-related and personal issues, which you and your immediate family can access
• Managers Support - Employee Assistance Program (EAP) professional consultative service for all managers, HR or senior staff that is confidential and unlimited for people management support
• Fitness Passport - permanent employees and their immediate family members can sign-up for this affordable membership which allows access to an extensive range of gyms, pools and fitness services from multiple providers across NSW
• Generous leave conditions in accordance with NSW Health (State) awards
• Recognition of prior relevant service may be considered toward commencing salary
• Leave may be transferrable from other public sector agencies in accordance with leave mobility provisions

Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport).
Essential Criteria: * Qualification: Holds or aspires to hold a minimum Certificate III qualification in Aboriginal Primary Health Care or a minimum Certificate III health qualification in the area of care in which the Aboriginal Health Worker works

• Evidence of Diversity Claim: Aboriginal and/or Torres Strait Islander

Selection Criteria: * Ability to assess the needs of Aboriginal patients and to advocate on their behalf in the health system

• Ability to establish and maintain effective working relationships with a range of health professionals across the area in working with Aboriginal patients their families and communities
• Knowledge of a range of community based support services and programs to assist Aboriginal patients and their families in addressing their health care needs
• Effective interpersonal skills with a demonstrated ability to develop and maintain relationships with clients.
• Understanding of the management of patient complaints and patient privacy and escalation processes.
• Competence in the use of databases, electronic documentation, and computer based administrative systems
• Demonstrated skill in the analysis of complex issues, problem solving, formulating new approaches and implementing comprehensive change programs and improvement strategies, including the ability to develop and monitor outcomes
• License: Class C Driver’s License

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For role related queries or questions contact Megan Byrne on megan.byrne@health.nsw.gov.au
Applications Close: 12th March 2024