AddressThe Accommodation/Hospitality Manager will oversee the daily operations of an accommodation establishment, such as hotels, resorts, and vacation rental properties. They will ensure that guests have a pleasant and comfortable stay by managing staff, maintaining facilities, and implementing policies and procedures.
Key Responsibilities:
- Manage and oversee all aspects of the accommodation establishment, including housekeeping, front desk, maintenance, and food and beverage services.
- Ensure guest satisfaction by addressing complaints, resolving problems, and providing exceptional customer service.
- Develop and implement policies and procedures to maintain high standards of cleanliness, safety, and service.
- Recruit, train, and manage staff, including setting schedules and monitoring performance.
- Oversee budgeting and financial planning, including forecasting occupancy rates and revenue.
- Coordinate with other departments to ensure smooth and efficient operations.
- Maintain accurate records of all operations, including financial transactions, guest bookings, and staff schedules.
- Develop and implement marketing strategies to attract new guests and retain existing ones.
- Monitor and evaluate competitors and industry trends to stay current with best practices and innovations.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a management position.
- Excellent interpersonal and communication skills.
- Strong leadership and management skills.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Strong financial management and budgeting skills.
- Knowledge of hospitality industry regulations and standards.
- Proficient in Microsoft Office and other relevant software applications.
- Flexibility to work weekends, holidays, and extended hours as needed.
Physical Demands: The Accommodation/Hospitality Manager may be required to stand, walk, or sit for extended periods. They may also be required to lift or move objects weighing up to 50 pounds.
Successful candidates will be offered attractive remuneration, an enjoyable working environment, and career growth opportunities.
We invite interested candidates to send a covering letter addressing the criteria (training speciality and current industry experience) and a current resume
