Client Services Administrator - Vdss

• Based at our Nelson Road Campus, Box Hill
• Ongoing full time and part time opportunities
• PACCT 3 $56,592 per annum (exclusive of superannuation)

About the role:An exciting opportunity to join our VDSS team at Box Hill Institute as one of our Client Services Administrators!We have two ongoing opportunities available; one full time and one part time (4 days per week).Within this role you are responsible for providing a range of services to students, secondary schools, faculties, teachers, and employees across Box Hill Institute. You will be the first point of contact for all VDSS (Vocational Education and Training Delivered to School Students) enquiries, providing a high level of customer service including verbal and written communication. You will also provide a range of administrative support to enable the effective delivery of VDSS and Auspice programs with a focus on educational excellence and enhancing Box Hill Institute’s reputation for academic quality.As the Client Services Administrator, you will provide input into course and promotional materials as well as ensuring student administrative services including information sessions, acceptance letters and enrolments, course fees, exits and awards are provided in timely and efficient manners.The VDSS Administrator is a member of the VDSS team working collaboratively with the faculties who deliver VET Delivered to School Students programs at BHI and is responsible for the administration and compliance support of all VDSS and Auspice programs, working with more than 2,000 students across multiple schools within our region.Please note this role is based at our Nelson Road, Box Hill campus and the full time salary is PACCT 3 $56,592 per annum (exclusive of superannuation).Please clearly indicate in your cover letter if you are applying for the full time or part time role (or both).About You:

• Demonstrated experience in a similar role. Experience in administration of educational delivery and/or professional services is an advantage
• A relevant qualification in business administration (desirable)
• Experience in dealing confidently and courteously with people at all levels, and a commitment to providing a high level of customer care in an administrative role
• High level of interpersonal, verbal and written communication skills, with demonstrated experience in preparing high quality, accurate correspondence and reports to stakeholders
• Ability to use all MS Office applications proficiently for a range of tasks including generating letters, reports and database management is essential
• Knowledge of information management systems including Student One, CELCAT and Finance One is highly advantageous
• Experience in working collaboratively as part of a team to achieve team goals, including excellent organisational skills, flexibility during peak periods, and ability to adapt to changing priorities is essential

About Us:We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various correctional and defence sites in Victoria.We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.Benefits:We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

• Flexible work arrangements
• Career progression opportunities and reward & recognition programs
• On-site parking
• Novated leasing and salary packaging
• Access to health & wellbeing resources
• Employee discounts on health insurance, car rental, newspaper subscriptions and more
• Access to libraries offering ebooks, films, novels, children's books and so much more
• Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
• Purchased Leave

If you have questions about this role, please contact Robyn Fletcher via email atApplications close: 9am Friday 31st May 2024We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment. These include providing a satisfactory (valid employee) Working With Children Check and National Police Check.Box Hill Institute reserves the right to withdraw an advertised position at any stage.