Account Delivery Executive

28th March, 2024

Why work for Brennan?
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.
Brennan offers an excellent remuneration package and benefits including:

• An environment that embraces learning and development of all employees
• A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more!
• Discounted IT hardware and software products
• A strong culture underpinned by values that are truly lived every day
• Flexibility to work in the way that brings out the best in you
• Plenty more ...

The Role
We are seeking an Account Delivery Executive (ADE) to work in a full-time capacity on larger, strategic clients in Brisbane. They will be working alongside the Account Executive to ensure that the client's strategic objectives are a top priority. In addition, they will be managing the Operational teams who are providing the respective contractual and Project obligations so having experience leading people and teams will be crucial.
The successful ADE will have to have a strong understanding of profitability as they will be managing the P&L of the account. Experience in a systems integrator/MSP environment is highly desirable.
Your responsibilities include but are not limited to:

• Preparing and presenting client Executive reporting at monthly meetings
• Client SLAs and Reporting aligned to the Account governance model (including driving enhancements)
• Develop deep understanding of client’s business including orchestration of strategic business planning, roadmaps and workshops on how technology can help address their business requirements.
• Driving future technology roadmaps for the client
• Ongoing high levels of Customer Satisfaction (measured by NPS)
• Lead the BIT Client team, ensuring all contract obligations are met and that the team operates efficiently and cohesively.
• Manage the Account P&L to achieve the targets
• Developing client intelligence and client relationships to support retention and growth.
• Helping the customer understand the proposed technical solution to the business problem under applicable constraints.

What skills you will bring to the team:

• Minimum of 10+ years of experience in a senior Service Management or Customer role, delivering complex/outsourced services.
• Minimum of 5 years experience in leading people and teams
• Demonstrated ability to position and present at a C-suite level.
• Demonstrated experience of account/ department P&L
• ITIL Service Management accreditation
• Strong working knowledge of ITSM service delivery concepts
• Ability to influence external & internal stakeholders as part of a continuous improvement lifecycle for customers.
• Ability to manage and implement change – change agent and ambassador.

NOTE: As part of our hiring process, you will be required to undertake a National Criminal History Check.
Brennan IT is an equal opportunity employer.