AddressAccount Manager
Melbounre Cleaning Cloths is seeking a dynamic and results oriented Sales and Service Account Manager to join the team. A positive can-do disposition will fit within a team that is focused on innovative ways to keep our customers delighted by exceeding expectations in our service delivery.
Role Summary:
As the Account Manager, you will be responsible engaging with and managing our existing client base, to ensure growth and being able to drive revenue growth through proactive sales actions. The ideal candidate will bring proven account management skills, exceptional relationship building skills and a passion for delivering value to clients.
About You:
Each day is fast paced, to add value and succeed in this role you will;
- Build and maintain strong relationships with assigned clients, serving as the primary point of contact for all inquiries, requests, and escalations.
- Be able to identify opportunities for additional value-added services within our existing client base
- Anticipate client needs and proactively propose solutions, product enhancements, or process improvements to enhance client satisfaction and loyalty.
- Coordinate with cross-functional teams to address client inquiries, issues, and service requests in a timely and effective manner, ensuring resolution and client satisfaction.
- Provide ongoing support and guidance to clients on product usage, best practices, and industry trends to maximize value and achieve business objectives.
- A natural curiosity and passion for sustainability
- Answering customer inquiries, scheduling meetings and sales appointments and following up with customers about order status.
- Developing strategies for prospecting and lead generation.
- Creating and processing orders in a timely manner including reviewing pending orders and customer requests.
- Continuously update knowledge of products and services, industry trends and competition to provide the highest level of support and expertise to customers.
- Logistic knowledge
Experience and qualifications:
- Proven experience in sales, customer service, or related roles
- Well organized and self-motivated with good time management and organizational skills along with excellent interpersonal, communication and some IT skills.
- An ability to work within a small team.
- An understanding of key sales principles and customer services practices.
- Full drivers’ license and vehicle
- Forklift licence preferred.
Package:
- Salary Range $60-$65,000 plus Superannuation Plus Commission
