AddressThe Account Manager will manage and grow a portfolio of clients, ensuring that their risk management and insurance broking needs are identified and met.
The Role
- Implement and review client Service strategies and multiple-tier client contacts
- Obtain annual formal client feedback
- Leverage best practice from across WTW to deploy within the business.
- Ensure all sales processes are compliant with the WTW Excellence Model and local regulations.
- Ensure adherence to Client Excellence Model (CEM) and WCS principles.
- Represent the voice of the client both internally and within teams when decisions are made regarding process, approach and future strategy.
- Ensure that settlements, client cash allocations and credit management fall within agreed parameters.
- Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan.
- Actively participate in new business activity/prospecting and help to build out growth proposition
- Establish Industry Segmented Pipeline
- Explore all cross-selling opportunities, for example, Employee Benefits, Construction, Workplace Risk, M&A, FINEX.
- Undertake professional development
- Ensure strong relationships are maintained with the insurer
Qualifications
The Requirements
- Insurance broking/industry experience of at least 5 annual business cycles.
- Excellent technical skills in coverage and wording review.
- Understanding and technical proficiency of claims management processes.
- Experience with the placement and servicing of complex and multinational clients.
- Intermediate proficiency in all MS Office products and Outlook.
- Excellent oral and written communication skills both on individual and small group basis.
- Demonstrated success in managing team relationships and senior level client relationships, your focus is on exceptional service.
- Qualifications in accordance with the Financial Services Reform Act (minimum Tier 1 Broking Compliance)
- Preferably degree qualified in any discipline
Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity.
Why Join WTW?
WTW provides a competitive benefits package which includes the following (eligibility requirements apply):
- Annual bonus
- Company paid salary continuance insurance
- Life and TPD insurance
- Hybrid working
- Networks (Gender, Wellbeing, Pride)
- Career Growth - internal opportunities and development programs
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.
At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative - rather it's fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.
In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
