AddressSafetrac is an award-winning B2B SaaS compliance learning platform. Australian-owned with over 20 years’ experience and 620+ clients, we are growing fast thanks to the exceptional quality of our products, the excellence of our service, and the passion of our 70+ people.
Our culture is key to who we are; we really care about our team and respect and support each other’s life/work balance. Our Values include Care, Integrity, Excellence and Uniqueness. We are a diverse and inclusive bunch who welcome new ideas and encourage our team to bring their whole selves to work. Headquartered in Melbourne, we all work from home (and will never mandate a return to the office - it's too late - a bunch of our awesome people moved to Qld!) but we have monthly catchups in Melbourne (not mandatory) to connect, collaborate, and have fun.
Given our growth, we are looking for an exceptional Account Manager to join our successful team.
Role Objective
This role works directly with existing clients to identify, educate and introduce them to new content/functionality in order to grow annual and recurring revenue. This role deals with clients and cross-sells within those organisations to other departments that Safetrac may currently not have any contacts in. This role ensures client retention by building relationships within the client organisations.
Key Accountabilities
- Build and maintain exceptional working relationships with Safetrac’s clients
- Meeting revenue quarterly and annual sales targets through client retention and upsell opportunities
- Identifying and address client needs and challenges
- Effectively and efficiently use Salesforce to drive opportunities
- Compiling quotes, proposals, agreements and addendums
- Supporting team members to reach team goals
Competencies
- Excellent relationship management skills and a high level of responsiveness to internal and external stakeholders
- Self-motivated with a passion for achieving targets
- Highly organised and autonomous, with an ability to multi-task, prioritise, and work efficiently
- Exceptional written and oral communication and attention to detail
- A quick learner (with support and training) of both content and platform, and the confidence to demonstrate both to internal and external stakeholders
- High levels of proficiency in MS Office (Word, Excel, PowerPoint, Teams, Outlook), CRM (Salesforce experience a bonus), and any other sales support subscription tools
Experience & Qualifications
- Solution/consultative sales experience in technology/SaaS is an advantage
- University degree preferred in business, commerce, psychology, IT or related discipline
- Experience in the L&D, compliance, risk or legal industry is a bonus
- Mostly, we’re looking for the right attitude and cultural fit. If you have a passion for learning and are looking for a place to grow your career, we offer exceptional training and support. Therefore, if you don’t tick all the boxes above but this role sounds like it’s for you, we encourage you to apply.
If you have a passion for looking after, and upselling to clients, and you’re looking for an exceptional company who really cares about you and your career, we’d love to hear from you!
