Account Manager

08th March, 2024

Why work for Brennan?
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.
Brennan offers an excellent remuneration package and benefits including:

• A strong culture underpinned by values that are truly lived every day
• Flexible working environment
• Team of knowledgeable people to work with
• Amazing recognition programs - monthly culture awards, chance to join our all-expenses paid international trip and gift vouchers
• A focus on health and well-being with social clubs, sporting teams, team lunches, and more!
• Discounted IT hardware and software products

The Role
We are looking for an experienced Account Manager to join our team in Brisbane. As an Account Manager, you will find yourself managing a portfolio of customers across the entire Brennan IT solution stack, ensuring they receive a seamless experience at every interaction. Having an MSP/Systems Integrator background is highly desirable.
The role will have two primary responsibilities; driving the customer experience to ensure patch retention and growth to meet set targets. They must be able to work unsupervised and on their own initiative. They will bring market insight, creative flair, a passion for results and the ability to manage and achieve through others. The ability to travel to client sites is crucial.
Key Responsibilities:

• Meeting with our customers and looking for new business and cross-selling opportunities.
• Develop a deep understanding of customer’s business including orchestration of strategic business planning, roadmaps, and workshops on how technology can help address their business requirements.
• Developing customer intelligence and customer relationships to support retention and growth. Ensuring that all our
  customer contracts are renewed on time.
• Act as the main customer-facing resource for a defined portfolio of customers - including responding to customer requests for information, developing and planning solution presentations and demonstrations, and technical/product guidance in
  meetings etc.
• Plan and support local marketing activities to agreed budgets and timelines and integrate personal sales efforts with
  other organized marketing activities.
• Collaborate with all Practices and Vendors to ensure full knowledge of services and products, this will include attending
  training courses when required.
• Driving future technology roadmaps for the customer.
• Preparation of proposals, contracts, and tender responses.
• Bid management, interaction with Presales, Service Delivery, and management to design solutions for our customers

What skills and experience you bring:

• Minimum 5 years ICT account management experience
• A successful track record of achieving sales revenue targets
• Proven ability to manage large, complex whole of business IT and Telecommunications solutions.
• Consultative sales experience and approach
• Demonstrated ability to position and present at a C-suite level
• Demonstrated ability to lead and collaborate with a multi-disciplined team
• Demonstrated ability to manage the sales process and pipeline
• Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications, voice or telephony.

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.
Brennan IT is an equal-opportunity employer.