Address
Form of workWe are working with an established and respected Australian MSP that has grown substantially year-on-year and now has 60 + staff across Australia and the Philippines, with an impressive list of customers nationally, an incredibly high staff retention rate and fantastic, supportive management.
Due to exceptional success and ongoing expansion, they are seeking an experienced Account Managerwhere you will be in the beating heart of the company! Here you will have countless opportunities to grow and learn as well as show the true meaning of quality customer service and technical support across multiple clients.
The Role:
- Further develop lasting relationships with a diverse client base, becoming a trusted advisor for their business needs.
- Dive deep into customer operations to align our solutions with their goals, fostering long-term success.
- Proactively manage sales cycles, from generating leads to building compelling proposals and closing deals.
- Keep the team up to date on sales activities, providing reports and forecasts to shape business strategies.
- Attend regular face to face and teams meetings with our valued clients.
- Lead strategic quarterly business reviews with key clients to reinforce partnerships, review strategy and identify growth opportunities.
- Strive to achieve customer service and sales excellence.
- Develop and execute innovative account plans that promote retention and uncover new business within existing relationships.
- Deliver prompt service to customer queries, enhancing their experience.
- Offer robust after-sales support, addressing any concerns with efficiency and empathy.
- Oversee contract management, ensuring seamless renewals and continuity for our clients.
- Serve as the liaison between customers and our internal teams, guaranteeing a collaborative approach to fulfill all service and product needs.
- Continuously evaluate customer satisfaction and voice client feedback internally to foster improvements and innovation.
- Engage with new prospect clients to show the value of our products, services, support and customer service to win new business.
- Australian PR or Citizenship can only be considered for this role
- Previous experience in a similar IT Sales / Account Management role
- Built a solid relationship with your assigned customers
- Exceed the expectations of the customers and clients
- Develop a deep understanding of the clients business, their current and future plans
- Build sales pipeline by identifying opportunities to position new technology or make use of existing
- Ensure technology is kept up to date and running effectively
- Present well and professionally at all times whilst keeping Cyber security front of mind
- A current Australian driver's license
- Company-issued Microsoft Surface device and welcome gift during onboarding
- Offer the option of hybrid working arrangements
- Competitive training and certification program to ensure employees are always growing and learning - Not only pay for your exams, training resources, and subscriptions but also provide paid work time off to sit the exams
- A supportive management team that collaborates with all employees to establish training goals, providing mentoring, accountability and support towards achieving successful outcomes
- Birthday gifts that can be used for anything from technology to gift cards
- Regular social events, LAN events and generally awesome team culture
