AddressAccount Manager
Full Time Position
Melbourne, VIC
Hertz is more than a rental car business. We are an innovative global company proud to dedicate itself to exceeding customer needs by offering a wide variety of mobility options. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable premium brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be a part of a global team.
To continue our success in the future of car rental, we’re looking for customer focused, high performing Account Manager to join our exceptional team. We provide the keys for you to drive your career!
What are the Perks?
- Fully maintained company car
- Use of laptop, mobile phone and company charge card
- Annual Bonus Program
- Profit Sharing Program
- Generous discounts on our brands
- Opportunity for remote working up to 2 days per week
- Employee Car Sales Program
- Car Leasing Program
- On-site Airport Parking
- Additional day leave per annum
- Work for a company that prioritises career growth and development
- Supportive team environment
- Inclusive and motivating company culture
- Sustainability focus
- Key focus on wellbeing and safety
- WGEA Certified workplace
About the Role?
Based in our Head Office in Melbourne, the Account Manager is responsible for the strategic growth, account management and retention of a portfolio of major corporate, and corporate travel accounts for the Hertz brand. The role focuses on the development of long term partnerships with a key focus on growth through maximising the value of relationships via incremental sales, increased share, customer satisfaction and profitable revenue within a geographical area. There is also a focus on driving profitable new business growth.
Key responsibilities include:
- Administrative tasks to support customer and internal contract rate approval and reporting requirements
- Operational and logistical support to manage specialist customer rental requirements
- Provide exceptional customer service in the industry, by offering consistently high level of service to existing contracts with a view to retaining the business for the long term
- Proactively pursue the acquisition of profitable new business through following up sales leads, researching new opportunities for lead generation and through telephone prospecting activities
- Prepare rate strategies and present contract proposals, and use negotiation skills to strategically obtain the best outcome for the business whilst balancing customer needs
- Develop and maintain strong relationships with corporate travel management companies to ensure existing mutual accounts are running smoothly, and to maximise their potential as a referral source of new business
- Maintain and seek to improve the company´s competitive position and profitability
- Analyse and collate data on customer patterns and competitor activity to uncover growth opportunities and predict future trends
- Maintain positive and proactive communication with the assigned Sales Support team, Operations and all departments at all levels within the business
- Lead tender opportunities within the sales territory by coordinating a professional written response
- Challenge the status quo, identify process improvement and product enhancements for customers
- Adhere to deadlines and complete required reports to communicate weekly activity, and utilise and maintain an accurate customer database (Salesforce)
About You?
- To be successful in this position, our newest team member will ideally have the following:
- Minimum 2 years’ experience in a Field Sales function, account management, working with a travel management company or experience managing corporate customers in an operational/logistics environment
- Proven track record in exceeding KPIs and relationship building skills
- Experience in working in a complex business environment, working with a detailed multi-layered product/service
- Successfully operate in a fast-pace and changing business environment.
- Strong and professional communication skills (verbal & written) and attention to detail
- Possess strategic thinking skills and ability to challenge the status quo
- Relationship building and negotiation skills
At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.
This is a brilliant opportunity for an individual who is passionate about exceptional customer service, has attention to detail and a strategic and positive mindset, and has the ability to work collaboratively as a team to achieve targets.
Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process
