AddressAre you an experienced Digital Account Manager who has drive and ambition?
Want to join Australia’s largest and fastest growing independent agency, where your success and achievements will be recognised and rewarded?
This is your chance to be part of an award winning agency, where everything you do will impact the growth and success of the business, locally and globally.
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As an Account Manager, you will be responsible for: *
- Be the first point of contact for clients and provide customer service within your assigned portfolio
- Develop and grow relationships with all client stakeholders.
- Maintain client satisfaction via service levels and anticipating customer needs.
- On-board new clients, present company documentation for client onboarding and reporting.
- Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
- Identify and pursue profitable growth opportunities in existing client portfolio.
- Work with SEO & PPC teams to ensure cutting edge SEO strategies & complimenting campaigns across other search, PPC & social channels.
- Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
- Responsible for ongoing training education to stay up to date with changes and developments in the industry.
- Champion company Values, Purpose and Vision internally and externally.
Requirements
- Experience in Account Management, Client Services/Client Management in the digital marketing space
- Agency experience preferred
- Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
- Relationship builder who can quickly build rapport with all types of people.
- Attention to detail
- Excited about working in an always changing and evolving industry
- Have a positive and can-do attitude
- Able to understand and overcome challenges with your clients
- Solutions and outcomes focused
- Can manage multiple projects and work with various teams in a fast paced environment.
Benefits
The Perks:
- Birthday leave
- Paid Parental leave
- Volunteer leave
- Additional annual “flex” leave
- Global Career progression opportunities
- Employee Career and Leadership Development and Training Programs
- Salary packaging benefits
- Work flexibility
- Pet friendly and vibrant office
- Barista style coffee ️
- Social events - gourmet lunches, social drinks
- Service recognition awards
About OMG:
- Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
- Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
- Huge focus on employee development, engagement & growth opportunities
- Hybrid-working - enjoy the great office vibe and the benefit of working from home
- Largest independent agency in Australia - tripled revenue year in last 3 years
- We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 50 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
- R&D investment, forefront of digital marketing, innovation
- Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
- We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.
OMG is an equal opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.
Job Type: Full-time
