Manager- Business Application

At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our members with great value health cover and a level of care that we’re known for.
We’re now a proud division of HCF, Australia’s largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys.

Our members come first. Always.

About the role:

As the Manager of RT Health’s Business Engagement & Analysis (IT Applications) team, you will play a pivotal role in ensuring the smooth functioning of our RT health core applications & systems. You will lead a team responsible for managing and optimizing various Business Applications critical to our operations. Your expertise will contribute to enhancing efficiency, data accuracy, and customer experience.

Key Tasks:

• Oversee the daily operations of all core applications and systems supporting RT Health business functions. i.e. operations, claims, contact centre & member services, marketing & sales.
• Manage complex customer service issues that exceed the scope of junior team members.
• Collaborate with cross-functional teams to ensure seamless integration of applications.
• Stay informed about industry trends and emerging technologies relevant to private health insurance. 
• Develop and execute a strategic roadmap for RT Business Applications aligned with organizational goals.
• Identify opportunities for process optimization, automation, and system enhancements
• Motivate and lead a team of Business Analysts, Developers, Testers responsible for application support and maintenance.
• Provide guidance, mentorship, and professional development opportunities to team members.
• Ensure adherence to best practices, cyber security, regulatory and compliance standards.
• Manage vendor relationships with existing external vendors and ensure service level agreements (SLAs) are met.
• Assess risks associated with application changes, upgrades, and migrations.
• Implement and manage HCF’s enterprise and operational risk framework, risk registers and operational control testing

Essentials:

• Bachelor’s degree in computer science, Information Technology, or a related field (master’s preferred).
• Proven experience (minimum 5 years) in managing IT Business Applications, preferably in the private health insurance industry.
• Strong leadership skills, with the ability to inspire and guide cross-functional teams.
• In-depth knowledge of private health insurance processes and operations.
• Excellent communication, problem-solving, and project management skills.
• Experience working with outsourced IT applications vendors and in-house support teams.

Desirable:

• Experience with Australian private health insurance core applications system such as P21, HAMBS, Civica, New Health
• Exposure to CRM systems such as Salesforce, ZOHO

Culture & Benefits

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

• 50% subsidy on HCF Private Health Insurance
• 18 weeks Parental Leave for all genders
• 6 additional leave days to support your wellbeing and medical needs
• Mental Health & Wellbeing programs
• Discounts to pet, life, travel and general insurance
• Come and join our HCF team! 

A career with us

Please check out our website at https://www.hcf.com.au/about-us/careers

At HCF, we are dedicated to fostering an inclusive and collaborative work environment that upholds our core values. We look for the human in each other and use that to guide what we do and how we do it. HCF takes pride in our diverse
workforce and inclusive workplace culture and we celebrate the richness of perspectives brought by individuals with different backgrounds and experiences, including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.

All suitably qualified applicants will receive fair and equitable consideration for employment. If you require any adjustments to assist you in making your application or throughout the selection or onboarding process, please reach out to vacancy@hcf.com.au and we will make every effort to assist you.