Account Manager

St John WA is a charitable, non-profit, and purposeful organisation providing preventative, community, and emergency health-based services to Western Australians.

We are the industry leader in the provision of pre-hospital care and related products in Western Australia and our Industry Medical Services team have been providing medical staff to industry, particularly remote and high-risk worksites, for more than 20 years. We have large, long term commercial contracts across numerous industry sectors. We then deliver and manage operational delivery of St John services as per the scope of contract. For more information see: https://www.stjohnmedicalservices.com.au/

Your Role at St John WA:

As an Account Manager – Industrial Medical Services you with join the supportive and evolving Industry Medical Services team on a permanent, full-time basis. You will be responsible for effectively managing a portfolio of our biggest commercial accounts and remote facilities.

You will collaborate with the Industry Medical Services team through customer-facing activities, resourcing and managing site-based personnel. You will also support the Business Development Activities from an operational perspective by onboarding new clients associated with sales and growth strategies.

What you’ll do:

• Recruit, mobilise, maintain and manage a pool of suitably qualified medical staff for the accounts under management.
• Manage and provide leadership and guidance to IMS personnel for all matters regarding recruitment and mobilisation.
• Build and maintain relationships with customers by performing account management duties and establishing performance feedback to the business unit for purpose of enhancing the quality of service.
• Effective, proactive engagement with customers and utilising problem-solving skills to ensure that the customer needs are understood and met wherever possible.
• Maintain a good knowledge of services and pricing to be able to answer customer queries.
• Monitor and ensure all SJA industry site medical facilities, equipment and ambulance vehicles are maintained to an acceptable standard and always kept in an operational state.

What you’ll need:

• At least 2-3 years of experience in the provision recruitment, selection, and appointment services
• Strong understanding of staff mobilisation processes and agency recruitment.
• Experience in computer software applications including CRM programs and online recruitment systems.
• Experience managing corporate accounts preferably with a commercial consultancy.
• Exceptional communication, organisational skills and ability to meet set deadlines.

What’s in it for you?

The successful candidate will be offered a supportive working environment within a positive and professional team along with:

• Generous salary packaging options:
• Up to $15,900 on a range of benefits such as mortgage, rent, or other everyday living expenses
• Up to $2650 on meal entertainment, holiday accommodation and venue hire
• $550 health and wellness reimbursement
• 17.5 per cent annual leave loading
• 2 additional leave days per annum
• Corporate uniform
• Free ambulance coverage
• Free first aid training
• Flexible working arrangements

To apply for this exciting opportunity please select “Apply Now”. Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Katherine Park on **************@stjohnwa.com.au

Applications close on Wednesday the 27th of March 2024 at 9am.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.