Account Manager

Job Summary

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.

Telstra Business Technology Centre (TBTC) Provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. This means less time trouble shooting tech. and more time taking care of business.

FY24 is the year of growth and as a team we have a laser sharp focus on our four pillars: 

• Brilliant people and partnerships

• Customer obsession

• Execution excellence

• Responsible growth and returns

As an Account Manager at TBTC, you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC. and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

What You’ll Do

 As an Account Manager, you apply your excellent relationship building and organisational skills to deliver the following responsibilities:

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.

• Contribute to implementing the segment and portfolio strategy (including outbound campaigns) to support the retention and growth of customer portfolios.

• Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.

• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.

• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.

• Meet individual and team sales and performance KPIs.

• Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.

• Identify areas of improvement and actively embrace change and technology to better support our business customers.

About You

• Minimum of 2 years in ICT or Telco Sales roles.

• Understand the business plus and Telstra SMB customer.

• Understand the day-to-day operations of running a TBTC

• Sound knowledge of how channels work and strong understanding of the market

• Demonstrated commitment to relationship building and working in partnership with key stakeholders.

• Excellent communicator with strong interpersonal, engagement and presentation skills who can present to the executives.

• Strategic thinker who can adapt to change.

• Able to make impact on the TBTCs performance and team engagement and culture.

• Experience in Cisco, Microsoft band Checkpoint products and solutions.

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
www.telstra.com.au/careers/diversity-and-inclusion or email us at noting your preferred method of contact