Corporate Account Manager

What We Need

Due to an internal promotion, Corpay is currently looking to hire a driven and customer-focused Corporate Account Manager to sit in our Melbourne office. The key purpose of this role is to build and maintain long-term relationships with major corporate customers and partners across Australia and New Zealand for the length of their relationship with the Corpay.

Role Responsibilities

The Corporate Account Manager maximises customer retention & commercial value by understanding customer needs, satisfaction, and delivering industry leading service and solutions to meet customer needs. This role is tailor-made for someone looking to take the next step in their career who reveres providing exceptional customer service through the art of account management.

The key responsibilities of the role will include:

• Utilize proactive persuasive/retention skills to turn requests for card or account closure into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Provide outstanding customer service, troubleshoot, and resolve service and minor technical problems for customers by asking appropriate questions.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Increase revenue through up-selling and cross-selling additional services to existing customers.

Qualifications & Skills

The successful candidate will have 3 to 5 years’ previous experience in an account management role. Card sector experience and experience in the automotive, fuels, oil and/or energy sector, payments, credit or debit card services will be highly regarded. You are an expert communicator, confident in building long-lasting and trusted relationships with key accounts, customer stakeholders and partners. You possess the ability to negotiate and present at all levels of the organisation including executive and c-level. You can manage multiple projects simultaneously, work well under pressure and have a strong eye for detail. Solid CRM software experience is essential.

Benefits & Perks

• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Fun culture with company-wide contests and prizes
• Work Anniversary Day Off
• Life Insurance

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

#LI-Hybrid 

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.