AddressOur client is a leader in providing exceptional, innovative freight and 3PL solutions worldwide.
With expansions on the horizons locally, this highly driven and dedicated team are committed to establishing long term relationships with their customers locally, and abroad.
They currently have a new vacancy for an additional Corporate Key Account Manager who is passionate to deliver a high level of strategic Freight Solutions, as well as opening up new opportunities for the business.
Reporting to the Business Manager;
- Maintain suitable relationships with Tier 1 customers,
- Interpreting and understanding the client contracts, commercial rates and customer surveys,
- Organize and execute business reviews with customer
- Manage, maintain and record all KPI meetings and actions in CW1
- Achieve set portfolio & new business growth targets
- Develop or enhance supply chain services to customers focusing on innovation, efficiency, returns, and service excellence.
- Work with our Client Solutions team to streamline reporting processes and implement customer CW1 interfaces
- Delivery on clients reporting requirements - Weekly, Monthly & QBR's
- As required, the KAM will be the conduit for all non-conformances with the client and work cooperatively with Operations to resolve in a timely manner and interact with all service streams of Warehousing, Imports, Customer service, Pricing and Transport departments across the nation to ensure resolution
- Lead cross-function teams for customer-based projects
- Actively participate in the process of winning new business for your accounts by working with the Product Managers and Sales teams.
- Responsible for the implementation & growth of new business accounts won by the Sales department
- Develop and maintain an Account Development Plan and strategy.
- Accountable to meet or exceed targets for profitability, cash flow - outstanding debtors and debt collection, contract renewals, organic growth, number of services and/or volumes, customer relationships, customer business review meetings and customer satisfaction levels.
To be consider for this role;
- Demonstrate at least 5+ years within a similar role
dealing directly with commercial clients with large volumes - Demonstrate a high level of problem solving and solutions selling
- experience in tender presentations, client review meetings,
- Ability to build relationships
- Ability to adhere to targets and KPI's
- Excellent communication written and verbal
- Excellent presentation skills
Experience within local freight forwarding is a must, in either an account management or senior customer service role, knowledge of 3PL contract logistics, is desirable, but not essential.
If you wish to be considered for this position, please submit your current resume in Word format.
You can also reach out to Stella Tsionis at 0405 707 *** for a confidential discussion regarding immediate consideration.
