AddressJoin the Access Family and see how we make software ideas become a reality!
Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company.
Are you ready for the challenge?
What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.
About the role:
Fathom, a member of the Access Group, offers seamless integration with leading financial accounting providers, helping businesses gain the deep insights they need to power their decisions and transform the way they see and use their financial and non-financial data. Our customers are a varied mix of accounting firms, SME’s, large brands, and franchise groups.
About you:
We are looking for an Account Manager to join our diverse and rapidly expanding team and help us deliver our growth targets across the APAC region. You’ll work as a member of the Global Customer Success team and be a key point of contact across our business advisory & accountant channel here in Australia, New Zealand, and the rest of the Asia Pacific region.
Day-to-day, you will:
- Be our customers’ ‘co-pilot, proactively engaging with them and providing education and excellent customer service, to ensure they can get the most value and full capabilities of the Access Fathom products.
- Take responsibility for a portfolio of customers, guiding them throughout their journey with Fathom from onboarding to expansion, and fostering and maintaining strong relationships with them.
- Become a product and account growth expert and provide training and support to customers, aligning to their short, medium and long term needs and goals and helping them develop an implementation strategy to scale effectively.
- Understand the customers’ needs, provide guidance and help them to grow their business by supporting them effectively with training, implementation and sharing best practices.
- Understand any challenges our customers have in terms of using the product or barriers to growth, taking appropriate action including resolving queries and advocating for product development through the appropriate channels.
- Coordinate with our marketing, sales and support teams to ensure a smooth customer journey.
- Present webinars and other demonstrations of the product and collaborate with our international teams on exciting new products and initiatives.
As a well-rounded Account Manager, your Skills and Experiences likely include:
- Experience in accounting/finance and/or are able to interpret basic financial reports (an accounting qualification is ideal, but not essential).
- Strong written and communications skills.
- The ability to identify and actualize opportunities for customer growth.
- A desire to talk with customers and foster long-term relationships with them.
- A familiarity with cloud-based technologies, and their practical benefits.
- A background working in customer success or as an account executive or Account Manager – ideally within a SaaS environment.
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our wellbeing days taking you to 25 days leave (rules apply) and a health contribution, you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back, so you'll have 3 charity days you can take to support something that matters to you.
At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for.
We love the fact that we're all different. We believe that by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun! What's holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be you.
