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SalaryIcons|Rauxel is a private label manufacturer of premium, clean, and creative haircare and skincare products based in Mt Kuring Gai, NSW, 2080.
Our laboratory drives innovation in formulation, based on Australian botanicals, natural extracts, and sustainable ingredients. We are committed to delivering creative, energizing solutions to the beauty industry and bringing our customer's concepts to life.
We are part of the Icons Beauty Group, a cosmetic and beauty corporation delivering innovative, sustainable product solutions and world-class hair care, cosmetic, skincare, and primary packaging, including design and supply.
What you will do with us:
This role reports to the Head of Sales & Business Development. You will play a pivotal role in maintaining strong client relationships, driving sales growth, and ensuring seamless communication across internal departments. You will work closely to identify opportunities, address client needs, and exceed expectations.
Accountabilities and Responsibilities:
- Serve as the primary point of contact for clients, facilitating communication and coordination across various departments within the organization.
- Support the Business Development Manager in identifying and pursuing new business opportunities, while actively maintaining a robust sales pipeline.
- Monitor and analyze customer forecasts and sales performance, ensuring alignment with organizational objectives.
- Manage the processing of customer purchase orders, meticulously tracking production timelines, and coordinating with internal stakeholders to ensure timely delivery.
- Engage in production planning meetings with internal teams and clients, overseeing key milestones throughout the New Product Development (NPD) process.
- Conduct regular client meetings to gather feedback, address concerns, and provide updates on project progress.
- Prioritize and address customer complaints effectively, ensuring prompt resolution and transparent communication.
- Respond promptly and accurately to general customer inquiries, demonstrating a commitment to exceptional service.
- Generate and compile reports on orders received weekly, ensuring accurate documentation and timely submission.
- Adhere to and contribute to the implementation of ISO and Good Manufacturing Practices (GMP) policies and procedures.
- Collaborate with team members to foster a culture of continuous improvement and operational excellence.
- Bachelor's degree in Business Administration or related field
- At least 3+ years of experience in project management and account management
- Demonstrated ambition to cultivate and enhance client relationships through exceptional service delivery.
- Methodical approach to tasks without compromising on meeting deadlines.
- Strong team player with excellent communication skills, both written and verbal.
- Solution-oriented mindset with a focus on process optimization.
- Highly organized with meticulous attention to detail.
- Exceptional work ethic and interpersonal skills.
If you are a dedicated Account Manager with FMCG/Manufacturing Account Management experience, looking for a new challenge, we invite you to submit your application and respond to the questions below.
For confidential enquiries or to discuss this opportunity please contact Navya Naramsetty in our Human Resources department via email.
Please note that applications must have valid authority to work in Australia and only successful applicants addressing the criteria will be contacted.
Kindly note that we are not currently engaging with recruitment agencies for this position. Direct applications from candidates are welcomed
