AddressAccount Manager - Truganina
We currently have a great opportunity for a customer focused professional to join our linen team at the Truganina Laundry, supporting our customers to ensure effective day to day management of service provision and customer relations.
TheAccount Manager is responsible for developing an environment that is supportive of teamwork, cooperation, performance excellence and personal success for employees; and will be a part of a strong team including linen coordinators based at our customers sites, service and delivery drivers and the customer care team.
Your Job duties will include meeting regularly with our customers and ensuring their changing linen requirements are met and their expectations are exceeded. Regular Joint Service Review (JSR) meetings are held with each major client and logged in a CRM database.
You will be required to resolve customer issues and identify changing customer requirements. Developing client relationships and growing client accounts is part of this role.
About you:
- You are someone who gains satisfaction from helping customers
- Ability to plan, organise, and prioritise work in order to meet targets and strict deadlines and provide timely and accurate information to all stakeholders
- Your experience includes customer relationship management or account management in a B2B environment
- You have a strong work ethic, time management skills and the ability to meet deadlines.
- Ability to show initiative and demonstrate good judgement.
- You are friendly and approachable with strong written and verbal communication skills.
- Industry experience gained in account management to the laundry, food or manufacturing industry would be an advantage.
- We require someone who is a team player and can contribute toward the overall success of our team.
- The position is a full time, Monday to Friday but will require some flexibility occasionally with hours.
Benefits and Culture:
- Competitive salary
- We have an experienced team to support you.
- A strong safety focus
- Career development opportunities
- Great team working / supportive work environment
About the company:
ENSIGN SERVICES is Australia’s largest provider of managed laundry and textile solutions. We proudly provide customised laundry and textile solutions including linen and workwear supply, laundry solutions and management to the retail, corporate, industrial, education, health, and resources sectors. Come join our passionate and dedicated team.
We are a company that didn’t stop due to the pandemic. We pushed through, innovated and found new ways to service our customers.
Please Note:
- The successful candidate may be required to undertake pre-employment medical and will be required to comply with the company’s vaccination policy including Flu and COVID19. It is a pre-requisite for this role candidates will be required to undertake a Pre-Employment Medical Questionnaire and immunizations including COVID19.
- You must have a current driver's licence and a reliable vehicle and be willing to undertake a National Level Police Clearance and DCSI working with vulnerable people clearance. If you already have these, please let us know in your application.
Ensign Services is an Equal Opportunity Employer and encourages Indigenous Australians to apply.
