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SalaryWe've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
TPG Telecom is home to some of Australia's most-loved brands including Vodafone, TPG, iiNet, AAPT, Internode, Lebara and Felix. We own and operate nationwide mobile and fixed networks that are connecting Australia for the better.
As the second largest telecommunications company listed on the ASX, TPG Telecom has a strong challenger spirit and a commitment to delivering the best services and products to our customers. We are driving competition and choice for businesses and consumers across Australia.
As an Account Manager, you will be accountable for retaining customers and growing the revenue and gross margin of a designated portfolio. The Account Manager in the international carrier team is to own, manage and develop business relationships with international and domestic carrier customers.
Responsibilities
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
- This role is accountable for managing and developing a customer revenue portfolio in the International Carrier and Strategic Accounts team. You will be responsible for achieving revenue and sales targets via proactive sales development and actively targeting and closing business opportunities.
- You will manage the end-to-end customer relationship and be viewed as a trusted advisor who understand the customers objectives, buying criteria, decision making processes.
- This role will play a key part in the execution of the Wholesale division overall strategy including sales & marketing strategies communicated by management.
- Assist in fostering a culture of collaboration and problem solving to achieve team objectives, where relevant providing support outside of your direct responsibilities.
- You will maintain and update all key systems and document campaign outcomes including complete contractual and order paperwork throughout the management of your portfolio to ensure accurate data is presented to management.
- You will ensure the proactive and timely resolution of any issues by escalating it to your manager and provide regular updates to your customers during issue resolution.
- You will understand the full product suite and services offered by the Company to sell the benefits and value offered to customers in the current market state. Identify opportunities to exceed the expectations of customers through innovative product offerings.
- Knowledge of the large carrier and RSP telecommunications market and key business drivers
- Leveraging on built relationships within the industry
- Excellent verbal and written communication skills
- Commercially astute - Management of high value business development portfolios, including the management of multi-million dollar opportunity pipelines and individual deals.
- Flexible hybrid way of working (from home and office)
- 'Stay Connected Mobile' - Access to a free mobile plan
- 'Stay Connected NBN' - Access to a free NBN 100 plan
- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.
Bolder and better together!
Don't meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!
We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
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