Accounts Receivable & Customer Service

Looking for an varied role with a progressive, dynamic, award-winning company?

Would you like a unique opportunity to join a highly regarded team with exciting growth plans? 

Want to work with an enthusiastic team of people who value each other and their customers?

Join the Bainbridge team in the Accounts Receivable/Customer Service role.

About Bainbridge

For over a century, Bainbridge has been a leading supplier of animal, pet, equine, hardware and rural merchandise to retailers throughout Australia. Our innovative and ever-evolving business is currently experiencing significant growth, and we're inviting you to put your skills to work and be a part of our journey in our brand new, modern head office at Yatala.

The Opportunity

Experience Bainbridge's empowering culture, where we prioritize nurturing relationships and support at every level. Our commitment to internal promotion demonstrates our belief in investing in your growth, allowing you to excel alongside the company. We value our team as much as the business itself, fostering a mutual support system. Join us and enjoy a competitive salary while flourishing in a truly collaborative environment.

Key Responsibilities:

As the Accounts Receivable/Customer Service, your role is essential and your diverse range of responsibilities will empower you to learn and flourish within our business:

• Accounts Receivable Management – This is the main component of the role which includes handle payment entry, debtor card reconciliation, debtor report reviews, overdue payment follow-ups, head office liaising, statement sending, release of pre-paid orders & follow-ups and new account applications.
• Order + Invoice Management - Ensure accurate and efficient entry of orders and invoices, keeping the warehouse well-informed.
• Sales Inbox Oversight – Actively monitor and promptly address incoming enquiries, identifying sales opportunities and delivering exceptional customer support.
• Customer Service Excellence - Respond to customer requests via phone and email, promoting a customer-centric mindset within the team.
• Problem Solving – Provide assistance to both customer and staff, addressing staffing needs as directed by the Administration Manager.
• Orders & Invoice Analysis – Identify trends and use initiative to address findings, suggesting product alternatives and identifying common errors.
• Team Guidance - Ability to learn all aspects of the business and provide cover when the Administration Manager is on holidays.

The Ideal Candidate:

The successful applicant will possess the following qualifications and skills:

• Prior experience in Accounts Receivable and Customer Service.
• Meticulous attention to detail and hard-working attitude. 
• Excellent time management and organizational skills 
• Solid business acumen and work ethic. 
• Exceptional computer proficiency.
• Strong rapport building and customer engagement skills.
• Self-motivation, driven, and able to take initiative.
• Team player with an independent work ethic.
• Great presentation and professional telephone manner.

We Offer

Bainbridge provides a vibrant, fun work environment, where you'll collaborate with fantastic colleagues and even better customers. Our team-orientated, innovative approach propels our business forward daily with agility and variety. We take pride in empowering and supporting our employees as they pursue professional and personal growth and success.

How to Apply?

If you're a motivated individual eager to join a dynamic, high performing team, we encourage you to apply by clicking the apply button or emailing Kelly at *******@bainbridgevet.com.au

Please note that only shortlisted candidates will be contacted, and all applications will be treated with the utmost confidentiality.