Administration

Fire and Safety Australia, a leader in the provision of emergency response and safety training with a  true national footprint and client base. We also encompassing the National Safety Council of Australia and are a registered training organisation (RTO:22250)
Fire & Safety Australia (FSA) has more than 16 years’ experience in providing Australia’s leading provider of workplace safety training and on site medical and emergency response services.  FSA are an inclusive and highly diversified organisation leading the industry in these areas.
 

1. Dynamic and growing organisation
2. Empowered and inclusive team environment
3. Career advancement and professional development opportunities
4. Core Values driven organisation
5. Make a difference…’Forever change safety in the World’

We are a growing business that is growing our reputation for delivering engaging emergency response and safety training. FSA are passionate about the role we play in transforming people's lives, and with our company values setting us apart from the competition, we want you also to live and breathe our strong values and vision.
 
Our core values are:

• Thirst for Improvement
• Commitment our team and clients
• Passion for Safety
• Be Memorable

 
The Role
We have a strong focus on customer service. This position is responsible for acting as first point of contact and coordinating training services locally and nationally to provide support to our clients and team members. You will be undertaking administrative activities and assist with the enrolment and booking process.
In this role, you are empowered to proactively support clients end to end, ensuring our learners and clients have a positive experience in their time of need. Working in a fast-paced environment, every day will be different, working with a diverse range of people.
Your primary duties include but are not limited to:

• Acting as FSA's first point of contact with answering multiple calls throughout the day and responding to emails in a timely manner
• Handling queries and matters via phone, email and general correspondence, ensuring messages are passed to the appropriate person or team
• Assist leaners and clients by providing support and advice
• Processing public and corporate enrolments to completion
• Data entering, invoicing and managing information in the Student Management System
• Liaising with and working collaboratively with other teams within the business to achieve positive outcomes
• Administer pre and post course requirements effectively and efficiently to ensure the RTO is compliant
• Organising and managing public and corporate training requirements across Australia, and liaising with learners, clients, sales team and trainers
• Arrange and coordinating travel for trainers, training resources, venues and equipment
• Provide additional support to the internal teams as required
• Undertake administrative and other general tasks as required 
• General housekeeping and greeting clients

The ideal candidate will have the following:

• A minimum of two years of administration experience, ideally within an RTO
• Excellent communication skills via all methods and platforms
• Ability to establish and maintain effective and collaborative working relationships with colleagues, learners and clients
• Confidence to adjust between an independent and team player, who takes ownership and responsibility, shows initiative and ensures follow-through
• A can-do attitude and willingness to go above and beyond
• Ensure all administrative processes are followed promptly
• Ability to prioritise tasks and manage conflicting priorities
• A proactive approach to resolving queries and good problem-solving skills
• Flexibility and adaptability to deal with unplanned circumstances
• Understand and commit to compliance requirements
• Experience using Student Management Systems, aXcelerate ideal (but not essential)
• Well-developed computer skills (MSOffice and other software) with strong attention to detail, accuracy and diligence 

 
Full time - Monday to Friday
We are a national company, and therefore, these roles will cover all time zones nationwide.
If this opportunity sounds like your next move, we would love to hear from you!
This position requires you to submit a CV and a cover letter, via seek or email, outlining why you want to work with us and why you are the right person for our role. 
Kristy Corrie
*************@fsaus.com.au
 
Selection for the position will involve an interview, and only those applicants short-listed will be contacted. 
Thank you for taking the time to learn about Fire and Safety Australia.