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SalaryComplete Roof Plumbing specialises in the installation, repair and maintenance of all roof plumbing requirements, to the Perth market and has done so for nearly a decade. Our business is growing, and we will soon be moving to new premises in Willetton. The role will initially be based in Piara Waters but will be permanently based in Willetton in the next two to three months.
Due to this growth, we have a vacancy for a newly created position of a permanent part-time Administration and Sales Support Officer, working 30 hours per week, Monday to Friday from 9.00am to 2.00pm. These hours are flexible to accommodate school drop off and pick up. As the business grows, the role will move to fulltime.
The role is responsible for providing customer service, Administration and Sales Support to the Company and its customers. The role will be the first point of contact for all customer enquiries and quotes and will be responsible for the processing of all orders and bookings in a timely and efficient manner. The role will also be responsible for managing the stock lifecycle process.
Key Responsibilities
- To provide and manage all customer service, Administration and Sales Support for the company on a daily basis, in a timely and efficient manner.
- To respond to and manage all customer enquiries via text, email and telephone and, to provide regular updates to customers on the progress of their job.
- To arrange all site visits, the scheduling of jobs and, to assist with the drafting and preparation of all sales quotes.
- To assist in the resolution of customer queries.
- To manage all administration tasks and to provide an administration service to the business, as required.
- To manage the stock lifecycle process including the review of stock levels, the ordering of stock as well as ensuring there are sufficient stock levels ready for use.
- To develop sales spreadsheets and keep these up to date.
- To organise and maintain an accurate and efficient filing system.
- To maintain general office supplies including stationery.
Key Skills and Experience Required
- Three to five years’ experience in a similar role or similar duties is essential.
- Strong customer service and administration skills as well as experience of liaising with external customers.
- Experience with warehouse and stock management desirable.
- Strong interpersonal skills with excellent communication and relationship building skills.
- Highly organised with strong attention to detail.
- Proven ability to multi-task with strong time management and the ability to manage competing demands.
- Comfortable working on your own as well as part of a team.
- Possess the ability to work under pressure at times and achieve deadlines to meet customer expectations.
- Strong problem solving skills.
- Strong computer skills with intermediate to advanced Microsoft Office Suite experience.
- A positive and proactive attitude, solid work ethic and a passion for customer service.
If you feel you meet the selection criteria for this role, please apply in writing including your resume and a cover letter. A competitive salary will be offered. Free parking is available at the office.
