Address
SalaryAt Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.
Job Description
Reporting to the Customer Support Manager – the primary purpose of this position is to support our Third party partners and their customers. The role has a mix of responsibilities that require strong relationship-building skills for both internal and external stakeholders. You will liaise between the state-based Winning Services teams and 3PL partners to resolve issues and support the daily operation of our teams. You will need to be passionate about customer service and ensuring our partners are receiving the best possible service.
- Handling phone calls and emails
- Relationship management of existing national accounts
- Relationship management of new clients won
- Operating WMS (warehouse management system)
- Data entry for reporting and billing purposes
- Running daily delivery reports
- Running daily return reports
- Working closely with assigned partners and their customers
- Staying up to date company products and services
- Handling complaints
- Operating 3PL partner B2B portal system
- Administrative experience
- Customer support and or customer service background an advantage
- Excellent time management skills, an ability to prioritise tasks
- Good written and verbal communication skills
- Ability to understand clients needs
- Previous experience working within the same or similar industry (desirable)
- Computer literacy skills
- Time management
- Self-motivated and driven
- Honesty and integrity
- A team player
- A proactive, can do approach
- High attention to detail
- Permanent full-time position.
- Monday - Friday 9am - 5pm
- Free onsite parking.
- Rosehill, Sydney offers a range of facilities for workers including business parks, access to Parramatta CBD, recreational amenities, dining options, educational institutions, and healthcare facilities.
- Indulge in a monthly breakfast BBQ, where you can start your day with delicious food and connect with colleagues in a relaxed and enjoyable setting.
- Showcase your table tennis skills in our exciting ping pong tournament, where friendly competition and team bonding go hand in hand.
- Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team!
- Our in-house Training Academy provides ongoing training and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge. We also conduct annual growth and development reviews for all our team members.
- Enjoy generous discounts on our whitegoods and homewares range, which features cutting-edge brands from the world's industry leaders.
- Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
At Winning, we take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul of everything we do. We value open communication, collaboration, and diversity. We embrace the unique perspectives and backgrounds that each team member brings because we believe it's the key to our success.
We also understand the importance of work-life balance in fostering happiness and productivity. That's why we prioritise it, ensuring you have the flexibility to thrive both personally and professionally. We're not just interested in your present success; we're invested in your future growth. With a commitment to continuous learning and development, we provide the tools and opportunities for you to reach new heights.
In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Discover our vibrant community and learn more about us at
