Administration Assistant

Roof Space Renovations Pty Ltd are a small and friendly, family owned & operated company, established in 2014, with our office / showroom / factory located in Lawnton.  Our company specialises in a niche sector of the domestic building & construction industry (attic ladders, attic storage, attic conversions & roof windows). We pride ourselves on our 5 star reputation, achieved by providing our clients with exceptional customer service, a broad range of quality products & brands, along with high quality workmanship. 

Our company is seeking an eager and enthusiastic customer-service focused, administration all-rounder on a permanent part-time bases, to assist our directors with everyday administration & showroom duties. 

Key responsibilities may include (but are not limited to):

• Answering phone calls & replying to emails in a professional manner
• Schedule appointments for our sales consultant and enter data in our CRM system
• Sales follow-up emails and calls, recording outcomes in CRM system
• Customer advisory service in our showroom
• Informing/reminding customers of their scheduled installations
• Informing/reminding trades of the scheduled jobs (carpenters, plasterers, electricians etc)
• General office and administrative duties, including filing & photocopying
• Data entry, processing accounts payable and invoicing/quoting
• Complete project related administrative tasks
• Updating project documentation and company systems
• Preparation of SWMS & management of OHS
• Provide excellent customer service by answering detailed product and service questions. Identify and fulfill customer needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives
• Provide support to the Management team as required
• Undertake other financial and administrative tasks as required
• Ensuring the office is well presented and tidy

The ideal candidate will have the following:

• Minimum 2 years experience in a similar role
• Strong skills in Microsoft Word, Excel & Outlook
• Experience using MYOB accounting software (preferred but not essential)
• Experience using ZOHO CRM software (preferred but not essential)
• Excellent telephone and email manner
• Be self-motivated and have the ability to use common sense and initiative
• Proven time management skills with a highly organised approach
• Strong attention to detail with focus on accuracy, numeracy and grammar
• Professional attitude and presentation
• Ability to work solo and within a team environment (self driven)
• Experience in the building and/or renovations will be highly regarded 

This is a part-time role, working 22 permanent hours per week (8.30am to 5.00pm Tuesday/Wednesday and 8.30am to 3.00pm on Fridays).  You will need to be flexible to also work the occasional Monday and Thursday with the view that this position may eventually lead to additional permanent hours or even full-time hours if required.  

The successful candidate will be reliable, a fast learner, have a passion for customer service, excellent communication skills, and a great attention to detail. Experience in building and/or renovation will be highly regarded but not essential.  Full training will be provided.

Hourly rate - $28 - $30/hr

Position commencement - ASAP

Please only apply if you have have the ability to fulfill the required working hours, and have the relevant skills and experience for the position described.

If you think you are suited to this position, please apply by email to *****@roofspacerenovators.com.au

Please note that only applicants considered for an interview will be contacted.