Administration Officer

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.

• Fixed Term, ending November 2025
• Part Time at 28 hours per f/n
• Grade 1 Administrator
• Alfred location in Prahran
• Great Staff benefits!

The Department

Alfred Cancer Specialty Clinics

The Alfred Cancer Specialty Consulting Clinics provide scheduled medical, nursing and allied health services to patients. Approximately 6200 appointments were scheduled for cancer patients across 2022 for malignant and non-malignant haematology, medical oncology and radiation oncology, with 4200 dedicated to Radiation Oncology.

Position Summary

We have a great opportunity for an experienced administrative support role in Alfred Cancer, supporting the Radiation Oncology & Haematology Oncology service.

This position will be managing the coordination of the Haematology Oncology clinics working alongside the medical team, but will also be expected to be able to cover clinics within the Radiation Oncology clinics when neccessary. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management and telephone support.

Strong organisational, customer service skills and demonstrated computer efficiency are essential, as is the ability to prioritise tasks in a busy environment. Excellence in written and oral communication skills, and a high level of attention to detail is also required. Experience working within a medical environment and familiarity with medical terminology will be highly regarded, however, applicants with strong administrative skills from other fields will also be considered. 

This position reports to the Administration Supervisor of Cancer Services. As part of the administration team for the Outpatient Cancer Program, the Administration Officer will effectively and efficiently perform a range of administrative, reception and clerical tasks to support and assist the day to day function of the clinics and health service. The role is responsible for ensuring that the service supports best customer outcomes and meets both internal and external, including government reporting requirements. The Administration Officer ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals at all times.

Key Selection Criteria:

Essential

• Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)

Desirable

• Previous administration experience in a health setting
• Understanding and experience supporting MBS clinics in a similar setting
• Understanding of confidentiality and privacy legislation
• Knowledge of Cerner, ARIA & IPM Programs
• Typing accuracy and speed of at least 40wpm
• Understanding of medical terminology
• Ability to work underpressure in a busy environment
• Demonstrated ability to plan work flow, prioritise and delegate in order to meet deadlines

Staff Benefits

• Generous salary packaging and novated leasing are available through Maxxia
• Onsite child care services, payroll deductible expense
• Onsite staff gym, a payroll deductible expense
• Modern onsite library faculties, exclusive to Alfred Health staff
• Access to health and wellbeing incentives
• Discounted health insurance 

If you have any queries regarding the role, please contact Lily Maloney on (03) 9076 5*** or *********@alfred.org.au

Applications close Friday, 10th May 2024