AddressAre you looking for a career with endless opportunities? There’s more to us than banking.
P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.
With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.
As part of our ongoing strategic customer-centric transformation, we’re focussed on making it even easier to bank with us for our customers of today and the future.
About the role
As a Administration Officer, you will support our members and frontline teams by ensuring all account related processes and transactions are actioned in a timely manner to grow and support relationships. This may include the processing of transaction disputes, term deposits, deceased estates, general maintenance tasks and addressing 3rd party and government requests.
Additionally, you will be responsible for processing of various member requests via PNL Core Banking systems, the production and action of operational reports, and reconciliation of general ledgers, general accounts and transactional business processing including attending to and following up on any transaction and card disputes.
What you will bring?
- Customer service skills.
- Strong attention to detail.
- General knowledge of operational risk management framework, and maintain awareness of the risks, regulatory compliance and procedures.
- Knowledge of PNL's Banking Systems such as , Omniflow, Core Banking Systems, ProMapp.
What we can offer you
There’s life at work, and life outside of work – and we understand that.
P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.
- Work for a national multi-brand, customer-focused organisation
- Be supported with leadership and professional development
- An Employee Assistance Program
If you need assistance or require flexibility to be able to fully participate in the application process, please email us at ***********@pnbank.com.au or ***********@bcu.com.au
To find out more about what it’s like to work with us, visit https://www.pnbank.com.au/about/careers/ or https://www.bcu.com.au/careers
The closing date for applications is 17 July 2024.
Additional information
- Casual basis in Perth Corporate Office
- Unique opportunity with a growing national organisation
- Attractive remuneration and benefits with potential flexible work options
