Address
Form of workPOSITION CONTEXT
The Administration Officer is situated within the Administration Services of Winnunga Nimmityjah Aboriginal Health and Community Service. The Administration Services team manages and provides advice on financial, human resources, asset and procurement, workforce and training, communications, frontline services, corporate and executive support, and research services for Winnunga.
LOCATION
63 Boolimba Crescent, Narrabundah, ACT 2604.
LINE MANAGER
Manager Call Centre & Administration Support
SENIOR MANAGER
Deputy Chief Executive Officer
CONDITIONS OF EMPLOYMENT
38 hours per week Monday to Friday 8.30am to 5pm. Refer to the employment contract for further conditions of employment.
POSITION OBJECTIVE
The role of the Administration Officer is to ensure that clients are provided with access to Winnunga Nimmityjah Aboriginal Health and Community Services.
SKILLS, EXPERIENCE AND ATTRIBUTES
• Ability to work independently and in a team environment.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• High level of attention to detail.
• Experience in customer service
• High Standards of telephone etiquettes in answering incoming calls and internal call transfers.
• High level of organisational and administration skills.
• Ability to problem solve effectively on a day-to-day basis and in a crisis.
• Capability to recognize situations that necessitate input from both their line manager and senior manager.
• A demonstrated capacity to work effectively and collaboratively within a multi-disciplinary team.
• Computer skills for data entry and e-mail communication.
• Commitment to ongoing participation in education, professional development, evidence-based research, and quality assurance.
DUTIES
Call-handling:
• Answer incoming calls, direct incoming calls to the correct staff member, and where appropriate, resolve problems, in the first instance to ensure client satisfaction.
• Ensure effective communication between clients, doctors, and all staff members at Winnunga.
• Ensure that clients are provided with a high level of service.
• Understand the importance of duties when assigned and complete them in a timely manner.
• Ensure clients have access to Clients Rights & Responsibility Information and Client Feedback/Complaints Policy Procedure.
Administration:
• Ensure that all communications are dealt professionally and consistent with Winnunga policies and procedures.
• Ensure that all administration and call centre record keeping is managed in accordance with the work instructions. Policy and procedure.
• Attend to administrative duties as assigned by the Manager Call Centre & Administration Support
• Demonstrate a high level of organisational skills.
Professional responsibilities
PROFESSIONAL DEVELOPMENT
WORKING WITH VULNERABLE PEOPLE CHECK (WWVPC)
