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SalaryCentacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.
The role:
As an Administration Officer, you will play a crucial role in delivering exceptional customer service. Responsibilities include greeting clients in person at reception, managing scheduled appointments, and responding to enquiries about our diverse support services, both face-to-face and over the phone.
Key Duties:
- Provide prompt and empathetic customer service to clients, addressing enquiries about support services, both in person and over the phone.
- Handle a high volume of incoming calls related to emergency accommodation, tenancy assistance, Aged Care, and Disability support.
- Perform general administration tasks such as processing invoices, managing client intake information, fleet management, and banking.
- Provide administrative support to Service Leaders.
- Ability to travel between Maryborough and Hervey Bay sites as required.
- Certificate III in Business Administration OR experience in a similar role
- Car and Licence
- Knowledge and experience working in Microsoft Suite applications.
- Intermediate level of Information Technology skills including the use of a computer, tablet, phone
- and relevant systems
- Intermediate skills in the use of client and staff information (e.g. TRACC’s and Aurion) preferred.
- Excellent communication skills with a strong emphasis on empathy and understanding, both in person and over the phone.
- Proven ability to handle a high volume of incoming calls.
- Experience in general administration tasks, including invoice processing and data management.
- Ability to obtain an NDIS workers screening card and working with children check.
- Ability to obtain and pass a police check.
This is a unique opportunity to work for a values-based organisation and develop your skills at one of the largest employers in Queensland. In addition to a competitive remuneration package including 11% superannuation,4 weeks paid parental leave, plus PBI packaging benefits of up to $18,550, you will be able to be part of an organisation that truly values their employees and provides client-centric care to our clients.
How to apply
If you are passionate about making a difference within your community and meet the qualifications outlined, we invite you to apply for this role.
Click APPLY and submit a cover letter that clearly addresses the above-listed skills, experience and essential criteria, as well as a copy of your current résumé.
Please note shortlisting and interviews will commence as applications are received.
The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.
