AddressAbout the role
Permanent full time or part time opportunity to provide an efficient booking service for all patients, and efficient utilisation of booking time available for Clinicians. This role will provide a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Ensure prospective patients are booked for appointments and have been placed on a respective waiting list within the timeframes indicated, by using the Oral Health Information System (ISOH). Staff who work within the area need to be meticulous in work processes and meet timeframes to ensure no unwarranted delays occur in the care being provided to the client.
- A continually developing understanding of administrative and organisational skills used to maximise booking utilisations.
- Proficiently complete functions associated with the wait listing of patients, bookings for appointments, managing appointment cancellations, and rescheduling and removals from the waiting list by using the relevant information systems.
- Maintain the waiting list by ensuring accurate and complete additions, amendments, ongoing verification, and appropriate delegations and by ensuring all waitlists are accurate and maintained in accordance with the audit policy process.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive Health Services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
