Permanent full time or part time opportunity to provide an efficient booking service for all patients, and efficient utilisation of booking time available for Clinicians. This role will provide a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.Job details Position status Permanent
Position type Full-time,Part-time
Occupational group Administration
Classification AO3
Workplace Location Brisbane - North
Job ad reference QLD/COH575211
Closing date 14-Jul-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent full time or part time
Contact person Rebecca-Jo Wilson
Contact details (07) 3049 3800
Access theAbout the rolePermanent full time or part time opportunity to provide an efficient booking service for all patients, and efficient utilisation of booking time available for Clinicians. This role will provide a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Ensure prospective patients are booked for appointments and have been placed on a respective waiting list within the timeframes indicated, by using the Oral Health Information System (ISOH). Staff who work within the area need to be meticulous in work processes and meet timeframes to ensure no unwarranted delays occur in the care being provided to the client.
- A continually developing understanding of administrative and organisational skills used to maximise booking utilisations.
- Proficiently complete functions associated with the wait listing of patients, bookings for appointments, managing appointment cancellations, and rescheduling and removals from the waiting list by using the relevant information systems.
- Maintain the waiting list by ensuring accurate and complete additions, amendments, ongoing verification, and appropriate delegations and by ensuring all waitlists are accurate and maintained in accordance with the audit policy process.
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging