AddressBTSS are a quality NDIS registered service provider with over 30 years of experience supporting people with disabilities. BTSS are an employer of choice that offer a supportive work environment where our team members feel engaged, valued and motivated with a focus on career growth and development.
BTSS are seeking an exceptional Administration Officer who is dedicated to providing exceptional administration support to the Directors and our teams. We are looking for a Client-Focused Administration Officer with a keen eye for detail and a knack for multi-tasking to join our organisation. If you thrive in a fast-paced environment and excel in administrative tasks including roster management, finance, diary management, and payroll, we want to hear from you! This role is diverse and previous experience in disability or health care administration would be considered highly desirable. The successful applicant would be based at our Murarrie office.
Responsibilities
- Manage and maintain accurate rosters for staff scheduling, ensuring proper coverage and addressing client needs.
- Handle diary management for Directors.
- Finance tasks including invoicing, expense tracking.
- Assisting in processing payroll efficiently and accurately, ensuring all documentation is completed in a timely manner.
- Assist with general administrative duties such as data entry, filing, and correspondence while prioritising client requests.
- Monitor and maintain quality record management including documentary evidence standards that meets organisation and legislative requirements and is aligned with operational and Quality Assurance procedures.
- Recruitment processes such as phone screening, reference checks and organising interviews with candidates and Directors.
- Support the Management team with ad-hoc tasks and projects as required to enhance our client experience.
Requirements
- Proven experience in administration roles, preferably in a similar capacity with a client-focused approach in disability or health care.
- Strong organisational skills with exceptional attention to detail, particularly when meeting client expectations.
- Capability to work autonomously and self-driven to succeed, and taking a pro-active approach to resolve potential issues.
- Ability to learn new systems and provide training to teams.
- Ability to multitask and prioritise workload effectively in a fast-paced environment while maintaining client focus.
- Proficiency in MS Office suite (Word, Excel, Outlook) and experience with MYOB preferable.
- Excellent communication skills, both verbal and written, with a customer service mindset.
- Ability to liaise with a diverse range of stakeholders.
- High level of discretion and professionalism when dealing with sensitive client information.
- Experience in audit processes and ensuring document control and accuracy.
- Must have own reliable car as some travel is required between work environments.
- Working with Children clearance and NDIS workers screening card is a requirement.
Schedule: Monday to Friday 9am to 5pm
If you're ready to take on this exciting opportunity and contribute to a thriving organisation while prioritising client service, please submit your resume and 1 page cover letter outlining your relevant experience and why you'd be a great fit for this role.
