Administration Officer - Part-Time

• Permanent Part Time
• Based in Coolalinga
• Immediate start

CAAPS is an Aboriginal Community Controlled organisation delivering a range of important community services to people through activities and services that reflect our CORE values of caring, openness, respect and empowerment. You will be part of an exciting team delivering a new approach to providing AOD, Youth and Family Services. 

About the position

Based at our Strong Steps office in Coolalinga, the successful candidate will offer administrative assistance for CAAPS programs, serve as the initial point of contact and provide administrative support to stakeholders inquiring about or accessing CAAPS services and programs. You will demonstrate outstanding customer service in all interactions with clients and stakeholders and support CAAPS' operations by integrating the Culture, Vision, Values, and Mission into your work. You will assist the business by participating in processes related to new, existing, and departing clients.

Some of your responsibilities will be:

• Provide general administrative support to ensure efficient operation of all CAAPS programs.
• Welcome and assist visitors, respond to emails, and handle phone calls.
• Maintain and organise CAAPS filing systems according to procedures and administrative standards.
• Support the day-to-day functioning of CAAPS programs and services.
• Offer prompt administrative assistance to CAAPS programs and services, involving tasks like creating newsletters, promotional materials, and organizing bookings and events.
• Help manage client records and oversee processes related to referrals, intake, and access to CAAPS programs and services. Maintain data recording and information management systems.
• Coordinate quality management efforts, ensuring client file systems comply with record-keeping standards.
• Provide top-notch customer service to clients and stakeholders.
• Fulfill other duties as required within the scope of this position.

Your skills, experience and qualifications include:

• Effective verbal and written communication skills. Ability to adapt communication style to meet the diverse needs of others.
• Demonstrated capacity to work independently and collaboratively within a cross-cultural environment.
• Ability to present a friendly, helpful, and positive image of CAAPS, with excellent telephone etiquette in line with CAAPS Customer Service Standards.
• Proficiency in using Windows software on personal computers, with practical word processing abilities and strong keyboard skills.
• Understanding of and commitment to maintaining strict confidentiality in the role.
• Willingness to maintain a drug-free lifestyle personally and a readiness to participate in random screenings as per CAAPS Policy.
• Experience in records management and data entry.
• Awareness of and adherence to legislative requirements for the role, with a conscious and respectful handling of personal and confidential information.
• Dedication to meticulous attention to detail.
• Current NT Driver’s License (minimum C Class)
• Current First Aid Certificate, or willingness to obtain
• Current Criminal History Check
• Current NT Ochre Card 
• Qualifications and/or experience in Administration or related field.

Why work for CAAPS?

• You are committed to the health and wellbeing of the Aboriginal and Torres Strait islander peoples
• You will receive immense job satisfaction working for a values-based organisation.
• Work in a family friendly and supportive work environment
• Receive training and mentoring with the opportunity to improve and learn new skills.
• Take advantage of Salary Packaging Benefits that increases your take home pay!
• Receive 6 weeks annual leave (pro-rata)!

CAAPS is an Equal Employment Opportunity (EEO) employer and strongly encourage Aboriginal and Torres Strait Islander people to apply.

Work hours are Monday to Friday, 9 am to 2.30 pm (25 hours per week).

The salary for this position is $61,698 pro-rata ($31.14 per hour).

To apply please visit https://www.caaps.org.au/about/careers for a copy of the position description, then submit your resume and a 1 page cover letter addressing the selection criteria.

Applications will be assessed upon receipt and candidates selected for interview will be contacted via telephone.