AddressAbout Us: Distinct Directions is an Allied Health Practice providing high-quality psychological and behaviour support services across various sectors, including Forensics, Disability and Mental Health. We are committed to fostering a supportive and professional environment that encourages continuous growth and development for our staff.
About the Role: We are seeking a dedicated and friendly Administration Officer (Receptionist) to join our team in Orange, NSW. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and supporting our clinical team.
Key Responsibilities:
- Greet patients and visitors, managing the front desk and appointment scheduling.
- Collect and verify patient information, ensuring confidentiality.
- Maintain a clean reception area and register new patients in the EMR system.
- Coordinate patient flow and assist with forms and documents.
- Process payments and insurance claims accurately.
- Manage incoming/outgoing mail, and office supplies, and
- Contribute to a positive office culture.
Requirements:
- Extensive experience in administration.
- Strong computer literacy, especially in MS Office Suite and CRM systems.
- Excellent verbal and written communication skills.
- Ability to manage a fast-paced environment while maintaining confidentiality.
- Demonstrated ability to work independently and as part of a team.
- Strong problem-solving skills and initiative.
- Enthusiasm for continuous quality improvement.
Qualities and Soft Skills:
- Empathy, effective communication, customer service excellence, adaptability, attention to detail, professionalism, reliability, team collaboration, cultural sensitivity, conflict resolution, positive attitude, and confidentiality management.
Benefits:
- Competitive & flexible salary package.
- Options for Novated Leasing.
- Supportive and friendly work environment.
- Opportunities for professional development.
How to Apply: If you are passionate about providing excellent customer service and supporting a dynamic clinical team, we would love to hear from you. Please review the job description available on our website (https://www.distinctdirections.com.au/administrative-officer) then, send your resume and a cover letter outlining your suitability for the role to ***********@distinctdirections.com.au.
Distinct Directions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
