AddressAbout Monash Health
Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 25,500 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities. For more information please visit www.monashhealth.org
About Us and the Role
The Administration Operations Manager - Specialist Consulting is the primary lead manager for the Dandneong and Casey Specialist Consulting clinics and the administration teams. This position is primarily responsible for overseeing the administrative operational management of Specialist Consulting at specific sites This position is required to drive and lead change with the aim to improve service delivery and efficiency as well as positively contributing to the delivery of an exceptional patient experience in line with our organisation’s strategic plan. Using strong leadership skills, this role engages and partners with stakeholders from across the organisation to develop and implement change programs, new procedures and manage teams and responsibilities across multiple sites. The following key responsibilities/accountabilities for this position are:
- Develop and operationally deliver the strategic direction for high quality care
- Carry out compliance and improvement against the key elements of quality and safety and the access policy
- Undertake audits of operational processes and financial efficiency of the administrative services across the multiple teams
- Engage with stakeholders (unit heads, heads of clinic) to lead and manage patient flow in clinic
- Develop and implement new processes and procedures to improve the efficiency and effectiveness of clinic operations, ensuring exceptional patient experience
- Manage the operational workload across clinics and ensure adequate resources exist
- Introduce appropriate key performance indicators (KPI’s) and benchmarking to monitor performance
- Use innovative and appropriate methods of reporting to highlight risks and trends, and offer potential solutions to resolve complex matters
- Provide an escalation pathway for staff and actively resolve queries or issues
- Initiate and lead work practice changes with staff and employee representatives
- Undertake investigations to resolve complaints
About You
We are seeking people to join our patient-focused team who possess the following:
- Excellent communication and customer service skills;
- Ability to work in a fast-pace dynamic environment;
- Attention to detail; and
- Intermediate computer skills.
What’s in it for you?
You’ll be part of a dynamic changing environment. You’ll also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay.
How to Apply
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.
Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services at ***********@monashhealth.org.
Offers of employment can only be made once all required probity checks have been completed. These include:
- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.
A request to conduct probity checks does not guarantee that an offer of employment will be made. As part of our selection process, you may be invited by email to participate in an on-camera video interview. Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.
All applicants to positions with Monash Health will need to upload acceptable evidence of full vaccination against COVID-19 and Influenza as part of their application. Acceptable evidence is a copy of your Immunisation History Statement which can be accessed via myGov. Offers of employment will only be made to candidates who can provide evidence that they meet full vaccination status.
