Customer Service Administration Manager

Customer Service & Administration Manager – Permanent full-time

Take your skills to the next level as part of the Ramsay Team! A Management opportunity has opened within our Front Office Department!

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as our Customer Service & Administration Manager. The ideal candidate will have previous experience in the hospitality industry, is action orientated and has excellent communication skills. This role requires strong leadership abilities, as covers various administration functions within the hospital.

Responsibilities:

• Oversee the daily operations of the hospital patient administration process which includes scheduling, verifying patient’s health fund coverage, providing accurate cost estimate / informed financial consent, patient administrative admission to hospital and concierge duties.
• Ensure smooth admission and discharge processes for customers, providing exceptional Customer Service at all times.
• Manage customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Collaborate with other departments to ensure seamless communication and coordination.
• Implement and maintain front office policies and procedures to optimize efficiency.
• Train and develop front office staff to provide exceptional hospitality services.
• Support the culture for continuous improvement and lead the change management process where required.
• Stay informed about industry trends and best practices to continuously improve front office operations.

Requirements:

• Proven experience as a Front Office Manager or similar role in the hospital or hospitality industry.
• Excellent communication and interpersonal skills.
• Proficient in using administration systems and other relevant software.
• Ability to handle multiple tasks and work under pressure.
• Strong leadership and team management skills.
• Attention to detail and excellent organizational skills.
• Knowledge of privacy regulations and customer satisfaction metrics.
• Availability to work flexible hours, including weekends and holidays.

About Us

Westmead Private Hospital is a large modern facility, caring for more than 27,000 patients per year through a comprehensive range of surgical, medical and maternity services.  Located in Western Sydney, Westmead Private has developed a strong focus in interventional cardiology, cardiac surgery, neurosurgery, urology, and orthopaedics.

Westmead Private is owned and operated by Ramsay Health Care. Ramsay operates hospitals, day surgeries, primary care clinics, mental health services, diagnostics and imaging centres, and pharmacies, and is Australia’s largest private hospital operator, with 74 hospitals and clinics in Australia. Our 34,000 employees proudly care for more than 1.2 million patients per year. Our vast healthcare offerings and facilities create excellent career progression opportunities for our employees! For more information about our hospital, please click here.

What’s in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts: Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

*Please note casual employees may not be eligible for all benefits. 

To Apply

• Must provide a National Police check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases, which may include Covid-19.

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

Enquires to Director of Finance, Lee-Anne Macdonald - ***************@ramsayhealth.com.au

Applications close – 9th April 2024