Administration Support Officer

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support, or frontline role you play in delivering our critical services to the Victorian community, you join a team dedicated to bringing to life our vision of ‘Outstanding emergency health care every time'.AV is seeking an experienced Administrative Support Officer (ASO) to provide effective and efficient administration and project support to the Communications Centre Management team. This is a permanent, ongoing position based at Ballarat.About the roleReporting to the Communications Centre Manager, responsibilities include, but are not limited to:

• Provide broad administrative support to the Communications Centre Management team, including diary management, meeting agendas and minutes, preparation of various draft correspondence and documents and written responses to correspondence
• As the initial point of contact for phone calls, email, and mail and effectively manage queries for follow up/action or referral in a professional manner
• Under direction from Communication Centre Manager, effectively and efficiently coordinate day-to-day ASO roster queries such as roster changes, leave requests and coordinate changes and updates by maintaining, updating, submitting ASO roster for monthly publication
• Run various reports as required to support routine management investigation, reporting and audit functions
• Foster constructive and effective working relationships within the Communications Centre and across the wider AV

About youTo be considered for this position you will possess:

• Demonstrated substantial experience in providing high level administrative support within a large or complex organisation or department
• Understanding of meeting protocol with experience in agenda preparation and minute taking
• Excellent written and verbal communication skills with the ability to confidently and professionally liaise with internal and external stakeholders
• Proficiency of Microsoft Office suite applications including Outlook, PowerPoint, Word, Excel and experience in the development and maintenance of administrative systems
• Attention to detail using appropriate checking processes to ensure information is recorded accurately
• Ability to work as an effective team member and assist others in achieving work goals

Working at AVAs a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, and other benefits including free on-site parking.We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountable, Respect and Excellence to life at AV, we want to hear from you!Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct, and Police Checks.By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.This position is classified as Administrative Band 3 under the Ambulance Victoria Enterprise Agreement 2020.The Position Description for this role can be found at the AV Careers website .How to applyYour application will form an integral part of the selection process and should be of a high quality including:

• Cover letter outlining your experience and interest
• Current Resume
• Separate document addressing the selection criteria (detailed under ‘Key Selection Criteria' of the position description)

Applications must be submitted by 11.59pm on Tuesday 7 May 2024 by clicking ‘apply'. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted.Refer to the ‘Applying for a position with Ambulance Victoria' document for further information. For any queries, please email recruitment@ambulance.vic.gov.au or contact us on 03 9840 3653.At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.