AddressAdora Fertility is one of Australia's leading fertility providers and closely aligns with what we are and who we aspire to be; a team of compassionate and specialised healthcare professionals, utilising modern science to improve the chances of conception for our patients.
We fundamentally changed the fertility landscape by making high quality fertility services including IVF available with almost all costs covered by Medicare, saving patients thousands of dollars compared to other fertility clinics.
About the Role
We are looking for a dynamic and resourceful Administration Team Leader to manage the Patient Services team in our Craigie clinic.
Key Responsibilities
- Provide administrative support, guidance and training to Patient Services team, including rostering and allocations.
- Provide leadership and drive a positive culture within your team and between the other departments within the clinic.
- Ensure the Patient Services team offers excellent customer service.
- Set and monitor individual team member KPIs.
- Oversee the process of clinical records storage, retention and management.
- Address patient enquiries and resolve any issues or problems that are escalated from the Patient Services team.
- Optimise the management of bookings and patient flow for all health care practitioners.
- Oversee Medicare billing and cryo storage collection/debt (cover for billings officer).
- Assist with the onboarding process for new team members.
- Manage systems and processes for the flow of paperwork for all health care practitioners.
- Review and identify opportunities for systems and processes improvement.
- Liaise with health care practitioners and adjust and review the service as required within Company policies and procedures.
About you
To be considered for this role, you will possess the following:
- Experience in health administration
- Strong customer service focus
- Experience in people management
- Knowledge of Medicare, DVA and Private Health Fund billing (desirable)
- Outstanding interpersonal and communication skills
- Proficiency in handling phone calls with a professional and courteous demeanour
- High level of empathy and integrity
- A patient-centred warm and caring approach
- Strong computer skills
- Demonstrate willingness to learn and grow with the business
Training will be provided to support your growth and development at Adora Fertility.
Benefits
- Join a safe & inclusive workplace that emphasises its employee's wellbeing and development.
- Access to our Employee Assistance Program and free counselling sessions.
- Discounts on our Adora Fertility Services.
- Paid Parental Leave Allowance - 10 weeks.
- Local Social Activities.
- Annual Awards
At Adora, we believe in living our values every day. We are committed to Social Responsibility, Integrity, and Empathy, Teamwork, Respect and Excellence. If you share those values and want to contribute to a team that embraces these principles, we invite you to join us, please select the ‘APPLY’ button to submit your application.
