Administration Team Leader - Community Health

Townsville Hospital and Health Service are seeking an experienced Administration Team Leader to join the team at Kirwan Health Campus. This position is on a permanent full-time basis and sits within our Womens and Childrens Service Group.

The Administration Team Leader role ensures our patients and visitors encounter a positive experience by providing leadership and management of the administration services and the people who provide them.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.

Kirwan Health Campus consists of four Community Health facilities which offers a range specialist services to the community.

We are planning and innovating for the future, advancing healthcare through impactful research, training tomorrow's health sector workforce.  

As an employer we are seeking to attract and retain a diverse and skilled workforce and we are committed to HARNESSING THE POTENTIAL OF OUR PEOPLE.

Role responsibilities 

• Supervise and manage administrative support staff responsible to this position including preparation of rosters, management of workloads, organisation of relief where appropriate and ensuring patient flow operates efficiently and effectively.
• Establish and maintain valuable working relationships with other managers and staff to support and improve relevant operations associated with administrative procedures and ensure support provided is conducive to Queensland Health and any other relevant policy standards.
• Provide procedural advice and find resolutions to day to day problems encountered by departmental staff within supervisory delegation and together with you manager identify strategies to improve the efficiency of administration tasks performed by the team.
• Actively monitor the quality of services delivered and report on set priorities and performance measures, supervise workflows and implement remedial strategies if required.
• Prepare, monitor and manage rosters and workloads, in addition to managing recreation leave and rostered day off balances for administrative staff in line with relevant policy and local business rules to ensure all activities are completed efficiently and within timeframes.
• Oversight and comply with vacancy management processes, support organisational recruitment practices and apply effective onboarding strategies.
• Manage and improve individual and team performance by utilising contemporary employee performance development strategies including the conduct of effective Performance Appraisal and Development (PA&D) processes to identify relevant professional development and mandatory training for all administrative staff within responsibility.
• Develop a positive culture which encourages and recognises high performance, builds leadership capabilities and supports staff to maximise their health and wellbeing.

Generous remuneration package value up to $110,852 p.a.comprising:

• Salary rates between $3380.20 - $3724.00 p.f. (AO4)
• Annual leave loading + leave
• 12.75% employer superannuation contribution
• Other employment benefits may include: salary sacrificing options ( https://www.health.qld.gov.au/employment/conditions/salary/sacrifice ), locality allowances, employee wellness and assistance programs and access to corporate discounts.

For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description.

The ideal applicant will be someone who has proven ability and can demonstrate the following:

• Proven ability to operationally manage a medium to large Administration Team within a complex and diverse multidisciplinary environment, including a demonstrated ability to provide confident leadership and supervision skills.
• Proven ability to maintain and monitor performance measures, whilst setting realistic goals, objectives and priorities and take remedial action where necessary.
• Ability to develop and implement processes to streamline workplace practices creating efficiencies within limited resources.
• Demonstrated high level communication, negotiation and consultative skills in a challenging multidisciplinary environment.
• Proven ability to use initiative, prioritise, problem solve, manage multiple tasks and meet deadlines while working autonomously.
• High level knowledge of, or an ability to quickly acquire knowledge of, systems, procedures, policies and regulations applicable to a health delivery setting within a large public-sector organisation together with an ability to apply such knowledge, this will include manipulate, interpret and present high quality reports utilising pivot tables, graphs etc.

Townsville North Queensland ( https://www.townsvillenorthqueensland.com.au/ )

Unsolicited resumes from recruitment agencies will not be accepted.