Administrative Assistant/Receptionist

Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by the Times Higher Education as Australia's top young university, and located centrally in one of the world's most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow.

About the team

The Student Services Unit (SSU) is part of the Division of Education and Students. Student Services Unit consists of Counselling Service, Accessibility and Financial Assistance, Health Service, Housing Service, Careers and Higher Education Language and Presentation Support service (HELPS).

About the role

The Administrative Assistant / Receptionist provides reception services and administrative support for the Student Services Unit, specifically the medical practice, Counselling and Accessibility and Financial Assistance services.

This role provides support to the Practice Manager in ensuring the smooth operation of the SSU reception for the medical practice, Counselling and Accessibility and Financial Assistance Services.

As the Administrative Assistant / Receptionist, your responsibilities will include:

• Contributing to the delivery of high-quality customer service at the SSU reception by answering telephone calls in a timely manner and attending to customers in sensitive and caring manner.
• Triaging medical patients to ensure medical attention is provided in timely manner.
• Maintain compassionate, effective, and engaging communication with patients and clients whilst scheduling appointments and responding to enquiries.
• Timely review and action of emails from students (student services email)
• Accurate processing of billings and issuing accounts.
• Provide systems and administrative support to GPs, Counsellors and AFAS staff.

With examples, please outline in a separate document how you meet the following four (4) key selection criteria points:

1. Proven customer service skills including excellent verbal communication with ability to respond sensitively to people who are distressed.
2. Proven ability to appropriately manage sensitive health and personal information
3. Demonstrated ability to work autonomously and also within a team environment
4. Proven ability to multi-task and work with a range of systems

Remuneration & Benefits

Base Salary Range: $72,374 to $77,413 pa (HEW 4)

This role attracts 17% superannuation (pension) in addition to the base salary.

UTS staff also benefit from a wide range ofEmployee Benefitsinclude flexible work practices, child care centres, generous parental leave and salary packaging opportunities.

The role is apart-time position (0.57 FTE, 20 hours per week, four days a week)and appointment will be madeon a continuing basis.

The working hours are structured as follows:

• Monday to Wednesday: 3:30 pm to 8:30 pm
• Thursday: 3:00 pm to 8:00 pm

How to apply

Please click the Apply link to be taken to the UTS website. Here you can download:

• full details of the application process;
• a copy of the position statement; and
• information on remuneration, benefits, terms and conditions

Please ensure that the file name for each document submitted includesIRC273380 and your name.

Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at ***********@uts.edu.au

Closing Date: Monday 11th of March 2024 12:00pm (midday) (AEST)

Applicants must have current and valid work rights in Australia & current UTS Students are ineligible to apply.

Accessibility

UTS Recruitment care about digital accessibility. If there is any content in our advertising that you have struggled with, please make us aware so that we can make our information accessible to all.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact ***********@uts.edu.au for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we were among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.