Administrative Officer

About us

The Wentworth Institute of Higher Education (WIN Higher Ed) is a small, young, vibrant college with a creative edge offering undergraduate and postgraduate degree programs in a number of disciplinary areas including Accounting, Business, Information Technology and Interactive Media.

WIN Higher Ed is student focused and our primary goal is to provide students with a quality education which will enable them to pursue worthwhile careers. The importance of staff development for ensuring a quality student experience is recognised and supported. Most of our students are currently international but we are working to also see a growing domestic student body.

Tasks & responsibilities

• Act as the first point of contact for all enquiries, requests and conduct the initial consultation with students. 
• Manage and record student enrolment including personal details to RTO and PRISMS. 
• Process Status Letter, Absence Letter, Completion Letter, Certificates and Statement of Attainments within appropriate turnaround times - meeting regulatory requirements.
• General office administration and other tasks as required at certain times of the year such as assisting with Graduation Ceremonies, Orientation Sessions and new and continuing student enrolments.
• Assist your direct report with administrative tasks as required.
• Work independently as well as collaboratively with other staff as part of the team.
• Answer incoming calls and direct calls to relevant department.
• Contact students (mail merge or individually) on behalf of administration, management, academic staff

Required Skills

Essential:

• Knowledge of Microsoft Office, primarily Outlook, Word, Excel
• Ability to mail merge through Excel and Word into Outlook
• Excellent communication skills, both verbally and in writing
• Attention to detail
• Knowledge of basic business communication/etiquette, including email etiquette
• Ability to communicate clearly with people of all backgrounds, including culturally and linguistically diverse backgrounds
• Empathy and compassion towards students

Desirable:

• Experience within learning environments such as those found in VET or Higher Education organisations

Applications for this position close on 29 March 2024

Specific enquiries may be directed to Ms Iris Weng at *********@win.edu.au

Applications with detailed resumes should also be emailed to *********@win.edu.au