Administrative Officer

Be part of an organisation with a meaningful purpose and impactJoin a University ranked Top 50 in the world17% superannuation contributions and 17.5% annual leave loadingBased at the picturesque St Lucia CampusAbout UQAs part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.Join a community where excellence is at the core of our culture, contributions are valued and a range of are available, such as:26 weeks paid parental leave or 14 weeks paid primary caregiver leaveHealth and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate familyOn campus childcare optionsDiscounted parking (from just $5 a day)Salary packaging optionsAbout This OpportunityWe are seeking a motivated, organised and experienced Administration Officer to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff. This position is responsibility for completing a diverse range of administrative processing tasks and associated day-to-day problem resolution and maintenance of administrative systems.Duties and responsibilities include, but are not limited to:Provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines and relevant legislation.Process applications and documentation for students in relation to admission, progression, examinations, class-sign on, study abroad, course enrolment, surveillance, and other student administration tasks.Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation.Undertake academic administration tasks including updating electronic course profiles and Blackboard sites, timetabling, production of exam papers, grade uploads and amendments.Assist with the review of procedures and processes, and assist with implementing agreed change.Assist with reviewing the accuracy of information in University databases, websites and publications, including study guides, faculty website, UQ Answers and information sheets.Represent the University at Courses and Careers Days, UQ Open Day and other engagement and outreach activities as required.Other duties as reasonably directed.This is a Full-time, Continuing position. At HEW Level 5, the full-time equivalent base salary will be in the range of $77,396.47 to $86,029.78 plus a generous super allowance of up to 17% superannuation. The total FTE package will be in the range $90,553.87 – $100,654.84 per annum.About YouAn undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training.A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.Demonstrated ability to establish priorities and meet deadlines.High level of attention to detail and accuracy in written work.Ability to exercise initiative and judgment and to work independently and autonomously.High level written, oral and interpersonal communication skills.The ability to work collaboratively and effectively within the team and across other organisational units.A strong orientation to the provision of a high level of customer service.An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded.Knowledge of University student computer systems and packages e.g. Microsoft office, SI-net, Business Objects, InPlace and the use of CRM systems would be desirable.In addition, the following mandatory requirements apply:Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.Questions?For more information about this opportunity, please contact Ms Jess OwenFor application queries, please contact stating the job reference number in the subject line.Want to Apply?All applicants must upload the following documents in order for your application to be considered:Cover letter addressing the ‘About You’ sectionResumePlease note that you will be asked to add all documents into the one upload box labelled ‘resume’, which is step one of the application form.Other InformationAt UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on . We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be , , , , or . Accessibility requirements and/or adjustments can be directed to .If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.Applications close Thursday 11 July 2024 at 11.00pm AEST (Job Reference Number R-40329).