Administrative Services Manager

An exciting opportunity has arisen for a dynamic professional to join the management team at St Andrew’s Ipswich Private Hospital on a permanent full-time basis.

The Opportunity

Reporting to the Director of Finance and Support Services, the Administration Manager is responsible for providing effective management and direction to all reception and clerical staff to deliver a full suite of administrative support.

The Manager ensures the efficient operation of all bookings, pre-admin, back and front office as well as the provision of high level administrative and reception services to the Hospital.

This a fantastic opportunity for an experienced Administration leader who will bring a positive and supportive influence to a dynamic team.

Your Key Accountabilities

• Manage all operational aspects of the front office, reception, switchboard, and admissions area within the Hospital including active involvement in undertaking daily service requirements within these areas
• Provide support, assistance and leadership to staff as required
• Ensure that customer standards of the team are delivered in accordance with required standards
• Ensure all Health Funds checks and eligibility checks are done in an accurate and timely manner, adhering strictly to established policies and procedures
• Ensure efficient document control measures are maintained across the department
• Ensure that the administrative functions support the clinical functions, and all requests for service are undertaken and met in a timely manner

About You

To succeed in this role, you will have exceptional communication skills both verbally and in writing coupled with the ability to lead, motivate and develop others to achieve results. Your commitment to delivering exceptional customer service in line with Ramsay Core Values will be key to your success.

You will also demonstrate:

• Exceptional stakeholder management skills
• Previous experience in a hospital environment
• Experience working with Patient Administration Software (preferably Meditech)
• Knowledge of health fund contracting system
• Demonstrated commercial acumen
• Excellent computer skills (MS Office package)
• Knowledge of Private Health Care System

Desirable criteria:

• Tertiary qualification in health management or related discipline or a proven record of success in managing a complex range of services in a health environment

What’s in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.  

Discounts:  Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental. 

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more. 

The Hospital

The hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

St Andrew’s Ipswich Private Hospital in particular, offers staff parking, a wide range of in hospital services and range of dining and commercial options in the nearby Ipswich city centre.

Requirements

• Must provide a National Police check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Michelle Bennett, Human Resource Business Partner

E: ***************@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com