AddressIndustry Fire Services is a family owned and operated business, providing a comprehensive range of fire protection and maintenance services. Established in 2014, we pride ourselves on providing excellence in sales, service and installation of fire protection equipment throughout Queensland.
We have an exciting opportunity for a Full Time Administrator in our Bowen office, who is enthusiastic about contributing to the success of our business. You’ll join our team to support our management unit and technicians to ensure we are able to provide the best service for our clients.
This role will be a key support role to the Managing Director, with responsibilities including, but not limited to:
- Manage daily administration activities i.e. managing client calls, time sheet management and purchasing.
- Maintaining client portals and work orders in order to meet client KPI's.
- Perform data entry duties and maintain work scheduling within the SimPro System.
- Maintain excellent verbal and written communication with internal and external clients.
- Notifying clients via phone/email of upcoming scheduling works and coordinating access/ keys where required.
- Managing service reports upon completion of works and preparing quotations for review.
- Reviewing all completed works and updating customer or site details to ensure all managers and field technicians have the relevant information and can operate efficiently.
- Provide the business unit with administrative and clerical support.
- Assist with the creation / preparation of correspondence, documents, reports and presentations for customers.
- Support continuous business improvement initiatives.
To be successful in this role you will have:
- Ability to collaborate and work with a team.
- Excellent written and verbal communication skills.
- Enthusiasm, initiative, curiosity and ability to ‘make things happen’.
- Previous experience within a similar role would be highly advantageous.
- Confidence and ability to work with complex systems as well as MS Word, Excel and Outlook.
- Previous experience in planning and organising within tight deadlines is advantageous.
- A positive, proactive, customer service ethic.
If you believe you are the right person to join our team, please apply via the “Apply Now” button.
