Administrator - Customer Service

Are you a people-oriented, problem-solving wizard who thrives on providing exceptional service to customers? Do you have a knack for communication and a passion for making people's lives better? If so, we have the perfect opportunity for you!

At Aidacare, we are dedicated to delivering top-notch products and services to our valued customers. As a leading player in the Healthcare Equipment industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. As our business continues to grow, we are seeking a dynamic and customer-focused individual to join our team as an Administrator/Customer Service in Launceston on a Permanent Full Time basis.

Responsibilities:

• Deliver Stellar Customer Support: Interact with customers via phone, email, and chat in a professional and empathetic manner. Provide prompt and accurate responses to inquiries, requests, and complaints while ensuring customer satisfaction.
• Problem Resolution: Act as a frontline troubleshooter, efficiently resolving customer issues and concerns. Collaborate with other teams when necessary to find solutions and ensure a seamless customer experience.
• Product Knowledge: Become an expert on our products and services, staying up-to-date with new features and offerings. Use this knowledge to guide customers and enhance their experience.
• Order Processing: Assist customers with order placement, tracking, and processing, ensuring accuracy and timeliness.
• Relationship Building: Foster strong and positive relationships with customers to encourage loyalty and repeat business.
• Feedback and Improvement: Actively collect customer feedback and relay valuable insights to the management team. Identify trends and propose solutions for process improvement.
• Meet Key Performance Indicators (KPIs): Strive to achieve and exceed established KPIs, including response times, customer satisfaction scores, and resolution rates.

Requirements:

• Excellent Communication Skills: Strong verbal and written communication skills are essential, with a focus on clarity, empathy, and professionalism.
• Customer-Centric Attitude: A genuine passion for assisting customers and providing outstanding service.
• Problem-Solving Skills: Ability to analyze situations, think critically, and find creative solutions to customer issues.
• Adaptability: Thrive in a fast-paced environment and remain composed under pressure.
• Team Player: Work collaboratively with colleagues across different departments to deliver seamless Customer Service.
• Tech Savvy: Comfortable navigating computer systems and various software to manage customer interactions and maintain records.
• Experience: Previous Customer Service experience is a plus, but we welcome motivated individuals who are eager to learn and grow in this role.

Perks and Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training program to equip you with the necessary skills and knowledge.
• Opportunities for career advancement and personal development.
• A supportive and inclusive work environment that values teamwork and innovation.
• Health and wellness benefits package.
• Employee discounts on company products/services.

How to Apply:

If you are enthusiastic about Customer Service and ready to make a positive impact on our customers' lives, we'd love to hear from you! Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!