Customer Service

Customer Service Coordinator

Albury, Albury Area NSW

Customer Service – (Customer Service)

Full time

About the Company

Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees. 

Aramex is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all employees and adopt the philosophy that great performance comes from great people.

About the Role 

We are looking for a full time Customer Service Representative who is a passionate professional who can talk to our customers via phone, email & website enquiries. The role is located at our Albury depot. Work times from 8.30am – 5pm, Monday to Friday.

 The role will involve:

• Resolution of customer queries quickly and accurately. You’ll be an expert problem solver and a positive thinker, focused on delighting our customers.
• Handle high volumes, we operate a busy Customer Service centre so you’ll need to be able to work calmly under pressure using your resilience to move from one customer to the next.
• Be diligent in your work. If you’re professional, reliable and punctual, and support your fellow team members, you’ll thrive here.
• Have an eye for detail. You’ll need to work intelligently on our computer systems, entering customer bookings and delivery information, ensuring compliance and managing multiple systems at once.

We are looking for people who are competent and experienced in:

• Using platforms including Zendesk, Microsoft Office
• Thinking outside of the square to resolve customer problems
• Written communication, as well as interpersonal skills with the ability to listen and understand to give an outstanding customer experience
• Committed to customer experience
• Common-sense, integrity and is passionate about what they do

If you have a background in freight, transport or logistics, please apply. Remember you will need to demonstrate a passion and enthusiasm to wow our customers!

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.

Please send a covering letter along with your CV or work experience to ***************@aramex.com.au