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SalaryOur client is seeking a dedicated and culturally sensitive Case Management Officer to assist in delivering high-quality legal services to clients.
Our Client:
Renowned for their expertise in the community services sector throughout Queensland, our client delivers culturally appropriate legal support services to First Nations people and communities, impacted by family violence and sexual assault.
The Opportunity:
Our client is seeking a dedicated and culturally sensitive Administration & Engagement Officer to assist in delivering high-quality legal services to clients. In this role, you will be responsible for a variety of administration and stakeholder engagement functions to ensure the smooth operation of legal services. Your commitment to client confidentiality and professionalism will be crucial.
Key Responsibilities:
- Collaborate with clients and solicitors to provide casework support, legal documentation, and referrals as needed.
- Complete and organise file management tasks, allowing legal staff to focus on their core responsibilities.
- Maintain records and files to the highest standards, always prioritising client confidentiality.
- Ensure the file register is up-to-date and in a state of readiness, reflecting efficient teamwork and service delivery.
- Network and collaborate with community organisations, individuals, men’s and women’s groups, legal service providers, government departments, community justice groups, and other relevant entities. This promotes effective and appropriate service delivery.
- Maintain the Stakeholder Directory, Stakeholder Management Plans, and Community Profile Booklet with the latest service provider details and information.
- Represent the organisation within the community as directed by attending and presenting at meetings, functions, and forums in accordance with the role, objectives, and code of conduct.
- Providing court support to both clients and solicitors to ensure effective service delivery.
- Relevant qualifications in legal or social studies are desirable.
- Proven experience in case management or legal administration.
- Strong organisational and communication skills.
- Cultural sensitivity and understanding.
- Proficiency in maintaining confidentiality.
- Ability to work collaboratively and network with diverse community groups.
- Commitment to the organisation’s objectives and code of conduct.
- Be able and willing to travel once per month to Torres Strait Island and Bamaga
- Hold a current open Queensland Driver’s Licence
- Hold a working with children Blue Card, or the ability to obtain one.
- Willingness to undertake a National Police Clearance check.
As an integral member of the team, you will enjoy a range of benefits designed to support your well-being, professional growth, and work-life balance:
- Competitive Salary Package + Salary Sacrifice: You will receive a competitive base salary, along with Superannuation benefits. Additionally, you have the option for Salary Sacrifice.
- Generous Leave Entitlements: You will receive 4 weeks of annual leave and in addition, you will receive an extra week of annual leave gifted between Christmas and New Year.
- Work-Life Balance: This is a full-time, 38 hours per week, permanent opportunity.
- Travel Opportunities: This role offers you the opportunity to travel to Bamaga and/or Thursday Island at least once a month.
- Immediate Start: Get started on your exciting journey right away!
To ensure compliance with Australian employment law, this role is only open to candidates who possess either the right to work in Australia, permanent residency, citizenship status or visa status.
How to Apply:
To apply online, click ‘apply’ at the top of this page, or contact our designated Recruitment Consultant, Jenny Cunsamy on 07 4724 5822 or jenny@cbcstaff.com.au for a confidential discussion.
At CBC Staff Selection, we are dedicated to fostering an environment that champions equal opportunity, embraces diversity, promotes inclusion and prioritises flexibility and accessibility. All communication with CBC Staff Selection is managed in a highly confidential manner, and your details will not be shared with any future employer without your prior consent.
CBC Staff Selection – Redefining Recruitment
With over 35 years’ recruitment experience, CBC Staff Selection specialises in providing professional, quality recruitment services to a wide range of candidates and clients throughout both Far North Queensland (Cairns region) and North Queensland (Townsville region) as well as Regional Queensland.
Job Reference: 1166281/JC
- Permanent, Full-Time Opportunity | Based in Townsville!
- Travel Opportunities to Various Locations | Immediate Start on Offer!
- Generous Leave Entitlements Available | Competitive Salary Package!
