Admissions Assistant

Salary: £23,700 with progression to £25,138 per annum
Newcastle University is a great place to work, with excellent . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 30 January 2024
The Role Admissions Assistant
We are seeking to recruit a highly motivated and enthusiastic individual to work in our Postgraduate Admissions Team at Newcastle University.
The role involves handling enquiries and applications from students from across the globe. Your role will be to provide essential support to colleagues in the Postgraduate Admissions Team. You will be responsible for maintaining admission records, retrieving, verifying, and recording applicant information, processing decisions made by admissions colleagues, generating appropriate correspondence, and responding to applicant and academic selectors’ enquiries.
To be successful in this post you will demonstrate excellent written and verbal communication skills, along with a commitment to deliver outstanding customer experience. You will need strong organisational and administrative skills, the ability to work accurately with outstanding attention to detail.
This is a full-time, fixed term post until 31 March 2025.
To discuss the role, please contact James Collins, Postgraduate Admissions Team Leader ( )
To apply please ensure your cover letter provides evidence of experiences gained in the “Person specification”.
Please note that leave may be restricted during periods of peak workload for student recruitment and admissions. The main peak period is August – September.
Key Accountabilities

• Responding appropriately and efficiently to Postgraduate Admissions enquiries received through a variety of channels including email, CRM, post, telephone and in-person calls
• Providing prompt and accurate information and advice to a range of standard enquiries and referring non-standard and complex enquiries to relevant colleagues or specialist teams as appropriate
• Delivering an excellent customer experience to: prospective students, recruitment partners and other external stakeholders; and to colleagues across recruitment, admissions, academic units and central services
• Supporting the maintenance of a bank of FAQs (standard responses) to common enquiries
• Preparing applications for decision making by senior admissions colleagues. Including the retrieval, verification and recording of key applicant information against individual application records, and entering core offer conditions, as appropriate
• Requesting additional documentation from applicants to enable their applications to be considered
• Maintaining accurate and complete applicant records, including data entry, amending applicant data and attaching documents to database records
• Preparing and issuing admissions related correspondence as required, in a timely and efficient manner and in accordance with procedures
• Developing a working knowledge and understanding of applicant and recruitment partners’ requirements and the University’s admissions policies and procedures
• Maintaining operational systems and processes and ensuring compliance with policy and procedures
• Providing administrative support to the Postgraduate Admissions Manager, Team Leader or Head of Postgraduate Admissions, including taking notes, minute taking, room bookings, and other general administrative duties as appropriate
• Contributing to the effective and efficient running of the service through a collaborative team approach, providing assistance to colleagues as appropriate
• Provide assistance to, and cover for, other areas of Student and Academic Services as required

The Person
Knowledge, Skills and Experience

• Good organisational and administrative skills
• Ability to work to tight deadlines with a strong attention to detail and a commitment to data accuracy and integrity
• Ability to work in a confidential and discrete manner
• Good written and verbal communication and interpersonal skills, including those relating to tact and discretion, and the ability to relate to, and interact with, persons with diverse cultural backgrounds
• Good numeracy skills
• Good IT skills with proficiency in the use of Microsoft Office packages (Outlook, Word, and Excel) and aptitude for development in and use of core software and data systems (preferably SAP and CRM, although training will be provided)
• Experience of using large databases to input data, maintain records, and retrieve information
• Evidence of relevant office experience, in a customer focused role

Attributes and Behaviour

• Excellent organisational attributes
• Excellent communicator via electronic and oral means
• Ability to work independently using own initiative and to meet deadlines
• Demonstrable ability to work collaboratively as part of a team,

• Works continually towards achieving success through understanding and meeting or exceeding the expectations of the area, the University, students, colleagues and other stakeholders
• Commitment to the values of equality, diversity and inclusion in all aspects of your work

Qualifications

• GCSE English Language and Mathematics grade A-C, or 9-4 under the new system or vocational qualifications (NVQ2 or equivalent)

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver award in recognition of our good employment practices for the advancement of gender equality. We also hold a Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 26586