Admissions Systems and Operations Officer

JR0000010270

• Continuing | Full-Time
• Higher Education Officer Level 6 | $86,737 - $92,481 p.a.
• Location: Location: Bedford Park / Kaurna Country
• View Position Description

Portfolio of the Vice-President & Pro Vice-Chancellor (International):
The Portfolio of the Vice-President and Pro Vice-Chancellor (International) has refreshed its structure to deliver future needs including strategic leadership to further enhance performance, strengthen capacity, whilst setting an ambitious strategy for 2023 and beyond!!! Key to this is driving international student enrolments through an enhanced focus on international recruitment and partnerships working in close collaboration with our Colleges and Portfolios.

We recognise the key to our success is exceptional people. If you are a hardworking, dedicated professional, with a passion for students and global education - we want to hear from you!! If you can see yourself contributing to the ambitious agenda of Flinders University in a friendly, collegial, fun and vibrant workplace - come join us!

About the Role

Working closely with the Senior Manager, International Admissions & Compliance, we are seeking an Admissions Systems and Operations Officer to optimise admissions operations and to deliver the University's student recruitment outcomes.

The Admissions Systems and Operations Officer will be responsible for the ongoing maintenance, enhancement and development of international Admissions Systems and associated workflow processes. This role will also see you supporting the Flinders International agent representative network.

The position will have responsibility for ensuring relevant systems function at an optimal level to support the processing of international student applications across all channels. The position has a strong focus on customer and partner experience through efficiency of application processing and outcomes.

This role also requires:

• Maintaining and improving standard operating procedures and ensuring that staff are adequately skilled, supported and trained to maximise the efficiency of admissions processing.
• Improve Admissions Systems and address/resolve problems in a timely and responsive manner to meet the changing requirements of prospective international students and University partners.
• Providing customer service and support to the agent network in an efficient and timely manner.
• Working with internal groups and with external stakeholders to advocate and enhance system capacity through collaboration and engagement.

Please refer to the position description for all other responsibilities in line with the level of the role.

About You

The successful applicant will have excellence in customer service which includes cultivating and maintaining a strong client focussed culture in a team environment. You will also have exceptional planning and operational skills, with the ability to prioritise and manage complex workflows.
You will have a high level of analytical skills, with the experience to innovate solutions to complex problems.

To be successful in this role you will also demonstrate:

• Experience in identifying and managing enhanced system and process improvement that utilises knowledge of digital literacy and relevant systems.
• Proficiency with computers and technology and up to date on changing product features and services.
• Ability to meet tight deadlines and be flexible and open to implementing change.
• Knowledge of the ESOS Act, Government visa policies and the National Code as they relate to the assessment and issuance of international student applications and agent management.
• Excellent written and oral communication skills, in a cross-cultural working environment.
• Training of groups and individuals - regarding technology and business processes.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Wide range of professional development activities and services
• We embrace diversity and promote equity and inclusion for all students and staff
• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan
• Please see here for our Indigenous Workforce Strategy

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.
• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy
• It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

How to Apply and Information

• To apply online, please visit the Jobs@Flinders website via the job portal: JR0000010270 Admissions Systems and Operations Officer
• You are required to submit your CV and Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the Position Description.
• For more information regarding this position, please contact Maysie Procianos

Applications to be submitted before 10:00 pm (ACDT) Thursday, 4th April 2024.

Please note, late applications and applications sent via agencies will not be accepted.

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.