After Sales Support Service Advisor

OSOS Alliance are assisting our client a premier importer and distributor of top-quality bathroom and kitchenware products, serving both residential and commercial markets in securing Top Talent. Due to their continued growth and expansion, they are looking at adding a talented After Sales Support Service Advisor to assist their current sales team as well as the MD in managing his day to day.
 
This is a role that would suit a driven, motivated, passionate individual that can communicate well and multitask. Flexibility with start and finish tomes for the successful candidate with the location being in Osborne Park in a state-of-the-art showroom.
 
The successful candidate will be responsible for providing exceptional post-Sales Support to our valued customers. This role requires a combination of technical knowledge, excellent communication skills, and a passion for delivering outstanding service.
 
Responsibilities:
 
Act as the primary point of contact for customers seeking assistance with product-related issues or inquiries.
Provide troubleshooting and technical support to resolve customer concerns effectively and efficiently.
Coordinate with internal teams, including technical support, sales, and logistics, to ensure timely resolution of customer issues.
Maintain accurate records of customer interactions and resolutions in our CRM system.
Proactively follow up with customers to ensure satisfaction and identify opportunities for improvement.
Collaborate with the sales team to identify potential upsell or cross-sell opportunities based on customer needs.
Stay updated on product knowledge and industry trends to provide informed assistance to customers.
Assist the Managing Director with other duties including managing appointments, emails, etc.
 
Requirements:
 
Previous experience in a customer service or technical support role, preferably in the bathroom and kitchenware industry.
Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
Excellent problem-solving abilities and attention to detail.
Proficiency in using CRM software and other relevant tools.
Ability to work independently and collaboratively in a fast-paced environment.
A passion for delivering exceptional customer service and building positive relationships with customers.
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
Technical knowledge of bathroom and kitchenware products is a plus.
 
How to Apply:
If you are a motivated team player with a passion for customer service and a desire to make a positive impact, we encourage you to apply for this exciting opportunity. The recruitment process for this role commences immediately. Salary negotiable based on skills and experience.